Regional Manager - Woolloomooloo, Australia - Bailey Nelson

Bailey Nelson

Verified Company

Woolloomooloo, Australia

2 weeks ago

Posted by:

Olivia Brown

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Description

Bailey Nelson is looking for a Regional Manager for NSW
At Bailey Nelson, our Regional Managers are accountable for their store's culture and core values being alive and well.

They oversee a portfolio of stores in their region, and are responsible for maintaining exceptional store standards from strong customer experience in store to great optics and product knowledge across the team.

Our Regional Managers are also responsible for maintaining operational excellence and consistency between stores so they can run smoothly and efficiently.

The Regional Manager is accountable for all aspects of regional performance including hiring, developing and leading our amazing store managers in the successful growth of their stores from a people, profit, operations and technical skills perspective.

This role is accountable to drive both topline and profitability growth, delivering key performance metrics through the brand proposition ensuring flawless execution of superior customer experience, establishing high standards of performance and operational excellence through exceptional high performing talent and adherence to all policies and procedures.

About Us

Bailey Nelson (BN) started in 2012 at the Bondi markets and has grown into known international optometry and eyewear provider in Australia, New Zealand, Canada and the UK.

Our purpose is to bring the joy to eye care and our vision is to become the most loved brand in optometry and eyewear.

At BN, our values shape our culture and our everyday actions - we celebrate being tight-knit, being down to earth and constantly improving ourselves and BN's customer experience.

About the Role
As our new Regional Manager in NSW leading a team of both Retail and Optometry team members, you will be responsible for:

Evaluating store performance with the Store Manager and seek to constantly improve all aspects of performance, through coaching and supporting our store teams.
Uses performance data collected from various sources including Support Office functions, Store performance, Regional Performance and Competitors to ensure performance shortfalls and opportunities are identified and specific strategies are developed to maximise sales and profitability.
Providing ongoing and consistent feedback/coaching of SM's on leadership, performance, customer experience.
Have genuine influence over the P&L of your region through strong forward planning and dynamic execution of those plans.
Actively sharing your ideas and implement process and procedures demonstrating Best Practice in Stores.
Builds and maintains effective communication channels with all relevant Bailey Nelson departments.
Endtoend recruitment for your region alongside our Talent Acquisition Specialist and your team of Store Managers.
Succession planning across the wider region and providing a range of development opportunities for your teams.
Be a BN values advocate, working cross functionally with our Australian and international teams.

About You

You will ideally have exposure to the optics industry and have a knowledge of optical dispensing
3+ years in a Retail Management role, ideally with multisite exposure
Experience in training delivery
Experienced leader who can communicate at scale and make challenging decisions
Well developed oral and written communication skills
Well developed influencing skills and ability to build relationships with a wide range of stakeholders
Detail oriented and excels at planning
Able to multitask and see clearly what the priority activity areas are
Demonstrates sound business judgement

What is in it for you?

The opportunity to be part of a growing international business and to help BN achieve it's vision of being the most loved brand in optometry & eyewear
An inspiring culture and work environment
The ability to work in environment where we genuinely care about the service we give to our customers, and this is reflected in our weekly NPS scores and strong Google reviews which are a standout in our industry
Generous BN product allowance for all team members you will receive a huge product allowance annually so you can wear the latest BN optical and sun styles with pride

Soif you have just read about your dream job, don't sit back and ponder what might have been Send us your resume so we can hear all about why you are the perfect person for this role, and if we are feeling the vibe just as much as you are we will be in touch to chat to you in person.

Bailey Nelson is committed to creating a workplace that is diverse, inclusive, and welcoming to all. At Bailey Nelson, we promote individuality and we believe that diversity is not just a buzzword, but an essential component of how we bring the joy to eye care. _We value the unique perspectives and experiences that our employees bring, and strive to create an environment where everyone can feel valued, respected, and supported._ _We welcome applicants from all ba