Infrastructure Analyst - Melbourne, Australia - Aurec Human Capital Group

Aurec Human Capital Group
Aurec Human Capital Group
Verified Company
Melbourne, Australia

3 weeks ago

Olivia Brown

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Olivia Brown

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Description

Hybrid working environment (CBD):



Daily Rate $700 inc super/+GST:


  • month contract (rolling contract)


The client is moving to a global model with offices in Europe, Asia and the US and this will require an increased focus on a 24 x 7 support capability and may require the Senior End User & Infrastructure Analyst to assist with after-hours on-call support.


Key Responsibilities:


  • Manage user, group and group policy (GPO) administration in the Funds Active Directory (AD) service.
  • Provide support and training to the Service Desk (Level 1) support team, ensuring that all Incidents are managed according to agreed processes.
  • Fulfil escalated Service Requests, typically those that are technically complex, require indepth knowledge, specific expertise or cannot be effectively addressed by Level 1 support or End User & Infrastructure Analyst.
  • Coordinate with vendors to identify service restoration and resolution actions to be taken.
  • Work with the Problem Manager to ensure all problems are managed according to agreed processes and within service levels. This may include representing the team in problem management forums
  • Assist with IT projects as required
  • Assist with other aspects of businessasusual IT operations as required, including but not limited to hardware and software rollouts, IT asset management, etc.

About you:


  • Knowledge and understanding of ITIL processes including Incident, Service Request, Problem and Change Management.
  • Advanced technical knowledge, understanding and ability to troubleshoot userfacing aspects of:
  • Windows 10/11 desktop environment
  • M3635/Microsoft Office
  • Exchange/Exchange online
  • MS Teams
  • SharePoint/OneDrive
  • Microsoft Active Directory
  • Microsoft Group Policy Administration
  • DNS Administration
  • Strong problemsolving and analytical skills.
  • Ability to engage with both nontechnical and technical users.
  • Ability to clearly explain, articulate and persuade.
  • Collaborative, responsible, displays 'team player' attitude
  • High level of attention to detail.
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