Customer Lending Specialist, Melbourne - Commonwealth Bank of Australia

Commonwealth Bank of Australia

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Be part of the brilliant Melbourne team culture where we bring empathy and a human approach

You'll have access to first class learning and development pathways that will enable you to best support your customers and have a fulfilling career
Permanent Full time opportunity

You can be you
We want the real people beneath the skill set.

We strive to be as diverse as the world around us because these experiences and differences support us to better understand our customers and each other.

Together we shape the place Bankwest is today and tomorrow
- a brilliant place made by us. Be part of a team that embraces a hybrid work model, with two days of remote work and three days in the office.

You'll never feel like just a number here, we have multiple ways to recognise our colleagues. We're real people who work hard and have a laugh along the way

We're interested in hearing from people who have:

Experience in a customer service role which has allowed you to build rapport and work with customers to achieve their goals
A passion and sense of enthusiasm for providing excellent customer service
A proven track record of delivering exceptional customer service and establishing and maintaining rewarding relationships
Bankwest is built around our branches and the colleagues who help our customers achieve their financial ambitions every single day. Our Specialists are the face of our branches and we pride ourselves on that.
Banking experience is desirable

Do work that matters

As a Customer Specialist you will be the first point of contact for our customers, and will be looked upon as a "solutions experts" across all retail products.

During your time in the role you will have an opportunity to impact the customer experience by holding meaningful needs based conversations and providing outcomes that will improve the financial wellbeing of our customers and communities.

Day to day you will be responsible for

Holding needs based conversations with our customers, building genuine longlasting relationships
Providing efficient, accurate and quality solutions across all customer segments
Resolving customer issues and complaints in a timely and professional manner
Keeping up to date on Bankwest products and assisting customers with products such as home loans, personal loans, credit cards and savings accounts

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 15/02/2024