Customer Success Manager - Melbourne, Australia - Salt Recruitment
Description
What will you be doing?
- Lead a portfolio of accounts within the Higher Education sector across the APAC region driving adoption and growth across your accounts.
- Act as the main point of contact, defining success plans with key deliverables, ensuring your accounts are getting the most out of the services, resulting in renewal and upsell opportunities
- Collaborate with the sales team to achieve objectives and deliver an exceptional customer experience
- Be the point of call for your existing accounts, managing queries & escalations to achieve resolutions
Who are you?
- You come from the education industry, so you can understand the markets you will be targeting
- You've had prior experience in customer success management
- You value building strong, meaningful relationships with your clients and excel at gaining buyin for your plans and initiatives across a mix of stakeholders.
- You will be comfortable presenting and delivering to csuite
- You are a strong communicator & highly detail oriented with the ability to manage a portfolio of accounts
What are SOME of the Perks?
- Work with one of the world's leading providers of technology solution
- Flexible work arrangements
- Competitive daily rate and leave entitlements (even for contractors)
- Work for a company that cares for its employees and is listed on the World's Best Companies List
Job Information:
- Job Reference: JO
- Salary: AU$57
- AU$615 per day
- Salary per: day
Job Start Date: 01/02/2023
- Job Industries: Sales
- Job Locations: Melbourne
- Job Types: Contract
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