Client Service Officers Nsw State Government - Burwood, Australia - Alexander Appointments

Alexander Appointments

Verified Company

Burwood, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

$31 per hour + Super | 35 hours per week

NSW State Government | Burwood Location
ASAP Start | Estimated 3month temp assignment, potential to extend

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$31 per hour + Super | 35 hours per week:

NSW State Government | Burwood
Location:

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ASAP Start | Estimated 3-month temp assignment, potential to extend
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About the Client
Our large NSW State Government client works with vulnerable communities to ensure they have access to affordable, quality housing.

About the Role
They are currently seeking an Identified Client Service Officer to join their team in Burwood. This is an estimated 3-month temporary assignment, with a potential to extend.

Reporting to the Manager, you will be required to provide a broad range of applicant, tenancy and property management services and advice to clients, advocates and other stakeholders.

In this rewarding role, you will be undertaking the following duties:

Deliver professional customer service
Answer enquiries, providing timely and accurate responses
Make an assessment based on the information provided to determine eligibility for Housing
Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs
Maintains call records, system entries and client/service databased in line with records management guidelines
Undertakes outbound calls to clients to facilitate the completion of specialised and adhoc projects including client wellbeing checks
Advocate and provide assistance to clients
Manage tenancies and support clients to maintain successful tenancies
Support tenancy and community participation initiatives to contribute to harmonious neighbourhoods and stronger communities
Investigate and action complaints relating to any breaches of the Residential Tenancies Agreement
Monitor property condition, facilitate maintenance where necessary to meet client needs
Conduct in home property inspections, educating tenants on their agreements and obligations
Provide administration support including correspondence processing and reporting to facilitate completion of contact centre's endorsed work
Manage client information to ensure confidentiality, accuracy and integrity

About You
To be successful in this assignment you will have the following:

Current Drivers Licence
Empathetic, supportive nature with proven experience working with clients with complex support requirements
Passionate and advocate for vulnerable clients
Impeccable communication skills, both verbal and written
Takes initiative with the ability to work autonomously
Superior organisational skills with the ability to multitask and prioritise conflicting deadlines
Strong computer literacy and proficiency with MS Office suite
Willingness to undergo a National Police Check
Fully COVID vaccinated or medically exempt
Ability to commence and commit to the duration of the assignment

How to Apply

Only suitable applicants will be contacted