Service Delivery Officer - Brisbane, Australia - Unitywater

Unitywater

Verified Company

Brisbane, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Work for a local organisation contributing to keeping our community healthy

Be part of a collaborative, inclusive and diverse workplace
Max Term Full Time opportunity until 2nd July 2023

About us:

At Unitywater, we operate in a diverse and inclusive environment where no two days are the same.

We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland's population.

Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices.

About the role:

As the Service Delivery Officer, you will provide support and reporting to ensure all Technology services delivered by vendors and internal teams are aligned with best practice.

You will develop and maintain strong vendor relationships to ensure services are successfully delivered with a focus on customer service.

You will administer various service delivery procedures including license management, access management, hardware refresh planning, procurement, mobile data management and daily ticket management.

You will also have the opportunity to be involved in a variety of projects and implement system improvements.

About you:

With previous experience in managing vendors and third parties, you will demonstrate a passion for service improvement and delivering a quality, customer focused outcome.

You will have experience in providing support in a large-scale and diverse environment of incident management and escalation procedures.

Experience in ServiceNow will be highly regarded, as will ITIL certification and relevant tertiary qualifications.

As you will be a key escalation point within the business, your communication and customer service skills will be key and you will have the ability to juggle priorities to meet deadlines.

Working at Unitywater:

Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment.

We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.

Proudly Unitywater:

How to apply:

Applicants will need to demonstrate eligibility and right to work in Australia and successfully complete relevant preemployment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening._

Remuneration:
Indoor EA Level 5.

Applications close:
COB 13th March 202- We reserve the right to withdraw this ad prior to the closing date._