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Rockhampton

    Customer Service Consultant - Rockhampton, Australia - Rentokil Initial

    Rentokil Initial
    Rentokil Initial Rockhampton, Australia

    2 weeks ago

    Default job background
    Full time
    Description

    Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Rockhampton on a permanent, full-time basis.

    In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support.

    The core responsibilities in this role include:

  • Receiving inbound calls and email enquiries from domestic customers
  • Proactively making outbound calls to our existing customers to promote our products and services
  • Resolving customer queries quickly and accurately
  • Scheduling appointments for residential customers
  • Converting incoming enquiries into sales opportunities
  • Liaising with your fellow colleagues
  • Meeting call and internal sales targets
  • Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

    • Requirements-

  • Experience working in customer service or call centre environments (essential)
  • Demonstrated experience in phone sales and converting enquires into sales
  • Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
  • Proficient with communicating verbally and electronically
  • Able to work calmly under pressure while multi-tasking
  • Proven problem-solving skills
  • Ability to focus on delivering a 'wow' experience to customers
  • Ability to work in a team environment to support fellow colleagues
  • Professional, reliable and punctual.
  • Accurately enter data into systems
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