- Perform in line with agreed Central and ANZ Service Level Agreements
- To reflect the brand and represent the organisation in the quality and content of all communications with customers
- Proactive in seeking resolutions for both customer enquiries and as a liaison between the UK contact center team and internal departments
- Organised approach to managing simultaneous requests from internal and our UK contact center teams
- Proactive customer case management with network partners, assisting in the resolution of customer enquiries and complaints, ensuring all enquiries are completed within Service Level Agreement
- Proven experience in a similar customer experience role
- Experience of B2C customer service through multiple channels, i.e., online, over the phone, email, and face to face
- Has worked with or in contact centers, including the ability to demonstrate operational understanding
- Automotive industry experience or personal passion (specifically 4x4 – preferred)
- Knowledge of vehicle dealership aftersales and sales operations
- Experience and understanding of CRM platforms
-
Service Supervisor
3 weeks ago
Teamrecruit Melbourne, AustraliaHave the support of a well-respected Service Manager showing you the ropes · - Great stepping stone for someone looking for their first management role · - Well regarded business with plenty of growth and a healthy salary on offer · **About the company** · Our client has been a l ...
-
Service Supervisor
2 weeks ago
Giide Melbourne, AustraliaAttractive Hourly rate + paid overtime · - Full use company vehicle · - Mentorship and career growth · We are seeking a qualified and experienced tradesman experienced in heavy equipment service and maintenance including hydraulics and auto electrical to take on the role of Servi ...
-
Service Supervisor
2 weeks ago
Vertiv Group Corp Melbourne, Australia**Who we are: · **Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better ...
-
Business Services Supervisor
3 weeks ago
Department of Families, Fairness and Housing Melbourne, AustraliaTHE ROLE · The Business Services Supervisor Position is responsible for overseeing and monitoring the operations of the Conference Centre located on Level 4 at the Government Services Office, along with being part of the broader based Dandenong Business Services team in the South ...
-
Business Services Supervisor
3 weeks ago
Department of Families, Fairness and Housing Melbourne, AustraliaLocation: Melbourne | Southern Metropolitan · Job type: Full time / 31/12/2023 · Organisation: Department of Families, Fairness and Housing · **Salary**: $91,418 - $103,725 · Occupation: Community Services · Reference: VG/DFFH/COPL/ · The Department of Families, Fairness and Hou ...
-
Food Services Supervisor
4 weeks ago
Austin Health Melbourne, AustraliaLocation: Melbourne | Northern Metropolitan · Job type: Full time · Organisation: Austin Health · **Salary**: Salary not specified · Occupation: Health and Allied Health · Reference: 51018 · - **Full time, permanent role**: · - ** Location - Austin Hospital**: · - ** Competitive ...
-
Service and Repair Supervisor
3 weeks ago
Fleetwood Australia Melbourne, AustraliaASX Listed Company operating for over 60 years in the caravaning and RV industry · - Permanent position Mon-Fri · - Great team · - $50 per hour + Super · Fleetwood Australia exists to create innovative spaces for people to thrive. We aim to be the leader in reimagining sustainabl ...
-
Environmental Services Supervisor
4 weeks ago
Northpark Private Hospital Melbourne, AustraliaNorthpark and Latrobe Private Hospitals are looking to employ an Environmental Services Supervisor to lead and build our friendly and supportive Support Services team. You will take pride in your work, have a friendly and positive work attitude and an interest to achieve high sta ...
-
General Services Supervisor
2 weeks ago
Monash Health Melbourne, AustraliaLocation: Melbourne | Eastern Metropolitan · Job type: Full time · Organisation: Monash Health · **Salary**: Salary not specified · Occupation: Administration/Secretarial · Reference: 57405 · **General Service Supervisor** · **Weekday Supervisor (PM Shift)** · **Monday to Friday* ...
-
General Services Supervisor
2 weeks ago
Monash Health Melbourne, AustraliaLocation: Melbourne | Southern Metropolitan · Job type: Full time, Part time · Organisation: Monash Health · **Salary**: Salary not specified · Occupation: Administration/Secretarial, Facilities Management, Health and Allied Health · Reference: 58027 · **General Services Supervis ...
-
Food Services Supervisor
1 week ago
Austin Health Melbourne, AustraliaLocation: Melbourne | Northern Metropolitan · Job type: Full time · Organisation: Austin Health · **Salary**: Salary not specified · Occupation: Health and Allied Health · Reference: 49159 · - **Full time, permanent role**: · - ** Location - Austin Hospital**: · - ** Competitive ...
-
Building Services Supervisor
3 weeks ago
TLC Health Care Melbourne, Australia**Job no**: 501321 · **Work type**: Full-Time · **Location**: Melbourne · **Categories**: Aged Care, Primary Care, Early Learning, Health Clubs · TLC Healthcare, an ABA** Employer of Choice **for 7 consecutive years since 2016, is dedicated to being leaders in innovative and inte ...
-
Share Services Supervisor
2 weeks ago
Leidos Melbourne, AustraliaCompany Description · Our name isn't the only thing that's unique about Leidos Australia. We're a complex systems integration company building world-class solutions across government and defence that ensure peace of mind for the entire nation. Supported by global backing from our ...
-
Customer Service Supervisor
2 weeks ago
Pace Appointments Melbourne, AustraliaOur client is recognised as a trusted and well reputable organisation in their niche. Having been established in the 1940s, they have not only proven their product is recession proof. They also are leaders in their field, adopting sustainable practices and providing a strong work ...
-
Food Services Supervisor
2 weeks ago
Western Health Melbourne, AustraliaLocation: Melbourne | Western Metropolitan · Job type: Part time · Organisation: Western Health · **Salary**: Salary not specified · Occupation: Facilities Management · Reference: 51605 · Successful applicants will need to be able to demonstrate their ability to work within a tea ...
-
Service Experience Supervisor
2 weeks ago
Marriott International, Inc Melbourne, Australia**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · The ...
-
Property Services Supervisor
3 weeks ago
JLL Melbourne, AustraliaJLL supports the Whole You, personally and professionally. · Shaping the future of real estate for a better world · At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and alway ...
-
Customer Services Supervisor
2 weeks ago
NCR Atleos Melbourne, AustraliaAbout NCR Atleos · NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. ...
-
Customer Service Supervisor
2 weeks ago
Precision Jobs Melbourne, AustraliaOur client is an Australian leader in national express freight transport services with an impressive range of corporate clients. In this position you will be given the challenge of providing leadership of its customer service team and displaying high-level external and internal c ...
-
Waste Services Supervisor
2 weeks ago
City of Monash Melbourne, Australia**Job no**: 494501 · **Categories**: Government and Defence · Permanent Full-Time Position · Salary from $91,923 plus Superannuation · Notting Hill location · About Us · Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern ...
Customer Service Supervisor - Melbourne, Australia - INEOS Automotive
Description
Customer Service Supervisor
INEOS Automotive – Grenadier – Built On Purpose
Story so far
Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we've hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.
People and Culture
With around 1500 employees, 10 locations and 44 nationalities, we're an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.
We're doing things differently.
If this sounds like you, let's talk.
The Customer Service Supervisor ensures that our Australian and New Zealand customer base receive a consistent, industry leading support experience. Working as an extension of the UK based contact center team the individual is responsible for the control and resolution of customer issues to the relevant teams within Ineos Automotive Australia. The role holder is responsible for the handling of customer enquiries, support of the outsourced contact center team and escalations, with the support of the broader ANZ management team.
Responsibilities include (but are not limited to):
What we are looking for:
If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.
If your application is successful one of the team will be in touch to arrange an initial conversation