Supporter Care Administrator - Woolloomooloo, Australia - Cancer Council SA

Cancer Council SA

Verified Company

Woolloomooloo, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Are you an experienced administrator wanting to develop your career at a leading not-for-profit organisation?

Do you want to work with a small funloving team focused on helping our community of supporters who are making a difference for those affected by Cancer?
Keen to work in Woolloomooloo with a balanced approach to WFH and office?

Cancer Council NSW is Australia's leading cancer organisation and our vision is to change the path of cancer and make sure no one walks alone.

We are dedicated to
meaningful careers where you will not only change the lives and futures of people affected by cancer, but you will work in a multi-award awarding winning culturally connected environment.

About us
Cancer Council NSW (CCNSW) is a community funded and focused not for profit.

We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support.

At CCNSW we understand that nothing feels better than doing work you really care about.

As Australia's leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference.

We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you'll know that each day the work you're doing will positively impact people in your life and Australia.

Together, we will work towards our goal of a cancer free future, while at the same time encouraging you to get the most out of your life with a supportive environment anchored in flexibility, physical and mental wellbeing to bring out the best of what makes you uniquely you.

CCNSW we're here for meaningful careers that feel good.

About the team

Based in our Woolloomooloo office reporting to the Supporter Care Team Leader, this role sits within the Supporter Experience & Digital Unit.

This unit provides exceptional customer service to our supporters through both inbound and outbound channels to deliver on fundraising and marketing objectives.

Supporter Experience & Digital Unit is an integral part of the Marketing & Fundraising Division.

About the role

They also undertake proactive outbound supporter communications to engage supporters in Cancer Council's work and build supporter loyalty and engagement.

The role processes donations, event registrations and data updates and shares supporter insights with a view to continuously improving the care we provide.

Key responsibilities of the role:

Deliver friendly and professional customer support to engage supporters in Cancer Council's work and build loyal relationships.
Handle supporter feedback through to resolution.
Undertake accurate data updates to the CRM to update supporter information, fundraising and customer service outcomes.
Gather and share supporter insights across the marketing and fundraising division, to champion the needs of our supporters and contribute the culture of continuous improvement.
Support the Supporter Operations team with administration of supporter experience including processing donations, registrations and resulting communications.

About you

Essential:

Enthusiasm for helping our supporters fundraise and promoting Cancer Council's mission and services.
High Emotional intelligence to truly connect with supporters, ask quality questions and anticipate needs.
Experience of working in a busy deadline driven environment and delivering work to service level agreements.
Excellent problem solving, listening skills and attention to detail, using strong judgement and patience to manage the most complex supporter requests.
Be a professional, willing, enthusiastic, reliable team member contributing to a positive working environment.
Computer literate pick up new software easily; intermediate knowledge of MS Outlook, Word, and Excel.
Ability to build strong relationships with peers, managers, internal clients, and supporters.

Desirable:

Understanding of direct marketing and /or fundraising principles.
Experience of delivering high quality customer service through inbound and outbound communications.
Experience of using a CRM system to inform and record customer interactions.

About the benefits

Generous salary packaging options that can increase your take home pay by paying certain expenses using pretax dollars up to $15,900 a year.
Recognised for Voice Project's 2021 and 2023 "Best Workplace" Award.
A balanced organisational approach to WFH and office
Additional performancebased leave available.
Work for purpose and know that your work fosters an engaged, diverse and culturally aware organisation.
Discounts available for everyday expenses such as private health, retail and fitness

Please note, the health and safety of our people is a priority for us, our employees and volunteers are strongly recommended to be up to date with their COVID vaccination.