Customer Service - Canberra, Australia - HOBAN Recruitment

HOBAN Recruitment

Verified Company

Canberra, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Are you passionate about history, culture, and providing exceptional experiences to visitors from around the world? If so, this role may be a great fit for you

We are currently seeking multiple passionate individuals to join our team as
Visitor Services Officers (VSOs).

Our Client combines a shrine, a world-class museum, and an extensive archive.

Its purpose is to commemorate the sacrifice of those Australians who have died in war and to assist Australians to remember, interpret and understand the Australian experience of war and its enduring impact on Australian society.

The position is due to commence training on
Tuesday 2nd April for 4 days full days (fully paid).

Duties

Be the first point of contact for a diverse range of visitors
Greet and assist visitors in a friendly and professional manner
Respond to visitor inquiries with accuracy, offering information and direction that fosters an outstanding customer experience
Contribute to a teambased, cooperative environment where teamwork and collaboration are key
Ensure the safety and security of both visitors and exhibits by adhering to established protocols
Undertake manual handling and movement of a wide range of objects

Requirements

Excellent communication and interpersonal skills
Strong customer service skills and the ability to engage with a diverse range of visitors
A passion for Australian history and culture
Demonstrated reliability and punctuality
Availability to work 34 shifts per week, a must on Saturdays, Mondays and Tuesdays, with shifts on other days available
Ability to pick up shifts on the day, with 12 hours' notice
Australian Citizenship and the ability to pass a National Police Check
Knowledge of Australian military history is preferred but not essential

What's in it for You

The opportunity to work in a prestigious cultural institution dedicated to preserving Australia's history and heritage
A longterm ongoing assignment
Pay rate of $29.04 per hour (including casual loading) during training for approximately 4 weeks, and $30.10 per hour (including casual loading) once 'signed off,' along with 11% superannuation
Penalty rates for hours worked on Sundays or Public Holidays
Flexible, casual assignment with shifts available Monday to Sunday, including full and half days, between 9:00 AM and 5:06 PM every day of the week