Administration Officer - Brisbane, Australia - First Grade Recruitment

First Grade Recruitment
First Grade Recruitment
Verified Company
Brisbane, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

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Description

Role:
Administration Officer - Corporate Customer Experience


Company:
Logan City Council


Salary:
$36.00 per hour plus Super


Hours:
Week One - Monday, Wednesday, Friday 08:00 - 17:00, Week Two - Tuesday, Thursday 08:00 - 17:00


Contract Length:
ASAP - Fri, 28 June 2024


Are you a proactive and detail-oriented individual looking to make an impact in a dynamic team? We are seeking an Administration Officer to be a vital part of the Corporate Customer Experience Team at Logan City Council.


Business and Administrative Support Services:


  • Provide highquality administrative support to the Corporate Customer Experience Team, exercising sound judgement and displaying initiative, confidentiality, and sensitivity in the performance of duties.
  • Produce various documents including letters, reports and minutes of meetings, provide outstanding internal and external customer service, and identify innovative opportunities for process improvements.
  • Support the corporate change of address process, manage the daytoday name and address register records, process online registrations, and complete the monthly customer satisfaction surveys.

Culture and Leadership:


  • Promote and embrace a branch culture of learning and growth, focusing on solutions that enable a culture of cooperation and collaboration to deliver efficient and effective services.
  • Model transparency, integrity, and sound decisionmaking, and lead self to inspire others through respective, responsive, and responsible conduct.

General:


  • Exercise a degree of autonomy within defined guidelines, policies, and procedures, and undertake any other duties that are within scope of skills, competence, and training.

Preferred Requirements:


  • Demonstrated experience in a similar role, preferably in a busy work environment.
  • Ability to provide excellent customer service, manage own time, and prioritize activities to meet deadlines.
  • High degree of literacy and numeracy, with excellent verbal and written communication skills and attention to detail.
  • Sound interpersonal skills with the ability to deal with others with tact, understanding, and respect.

Preferred Qualifications:


  • Certificate III in Business Administration would be highly regarded.
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