Data Entry/customer Service Officers - Eastern Creek, Australia - Alexander Appointments

Alexander Appointments

Verified Company

Eastern Creek, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

$32 per hour + Super | On-Going, Full-Time hours

Transport & Logistics Sector | South-Western Sydney Location
ASAP Start | 8am4pm, 9am5pm OR 10am6pm
Monday to Friday

8 x Data Entry/Customer Service Officers - Call Centre

8 x Data Entry/Customer Service Officers with contact centre experience required to join a Global Leader within the Logistics Industry. Commencing ASAP in South Western Sydney_

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$32 per hour + Super | On-Going, Full-Time hours:

Transport & Logistics Sector | South-Western Sydney Location:

-
ASAP Start | 8am-4pm, 9am-5pm OR 10am-6pm
Monday to Friday

About the Company
We have a fantastic opening to join a Global Leader within the Logistics Industry.

Based in over 220 Countries our client prides themselves on delivering a high-end service, specialising in courier services and international shipping.

They are currently seeking an multiple experienced Customer Service Officers with great customer focus to join their growing team in South-West Sydney.

About the role

Facilitate the resolution of issues, problems and complaints
Using Salesforce and Outlook to communicate professionally with customers and clients within SLA
Answering high volume calls within a contact centre environment
Maintain data integrity, accuracy and confidentiality
Track, monitor and report on deliveries
Updating clients in delivery performance, consignments and tracking
Any other adhoc tasks where applicable or according to business requirements
Ensure compliance with best practice and KPI's

About you
For this fantastic opportunity, you will display a variety of the below attributes to be the perfect fit:

Excellent Data integrity, efficiency, and accuracy with high attention to detail

MS Office skills

Must include an understanding of Excel
Superior communication skills both written and verbal
Call Centre experience
Knowledge of previous experience in Salesforce or similar systems _essential but not needed_
Ability to work within a high volume, fastpaced environment with excellent multitasking and organisational skills to ensure all deadlines and priorities are met efficiently and effectively.
Reliability, Punctuality, and Commitment
A strong team and task focus must be a team player
Flexibility for 3 shifts 8am4pm, 9am5pm OR 10am6pm
Monday to Friday
Prior Transport/Supply Chain & Logistics Industry experience is desirable

The benefits on offer You will be positioned within one of the key teams focusing on pharmaceutical, technology, retail, or tobacco products. In return, our client offers so many additional perks including onsite parking and career progression.

What next Applications will be reviewed for this role and