Technical Customer Support Specialist 8dck - Sydney, Australia - Hatch

Hatch

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

This role is at Amazon Web Services (not for Hatch)

Hatch is supporting Amazon Web Services to find a great Technical Customer Support Specialist to join their Customer Support team.

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Amazon Web Services.

About the role at Amazon Web Services

As a Technical Customer Service Representative, you'll engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns.

You will work with the other members of the AWS Enterprise team including Technical Account Managers, Sales and Solution Architects.

You will be the Subject Matter Expert on Enterprise Account and Billing issues, proactively helping customers avoid potential risks and diving deep to understand the underlying root causes to resolve customer problems.

Seniority

Mid Level - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

Responsibilities

Customer Support Team Training
Provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives
Customer Support Technology Management
Identify and implement technology to optimize processes and collaboration for customerfacing teams to deliver highlevels of support

Technical Incident Resolution

Analyze and resolve technical and functional product issues for internal and external customers

Strengths

Problem solving
Identifies problems and develops logical solutions that address the problems

Collaboration

Works with others by being open, clear in communication and listening to achieve goals

Prioritization

Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Amazon Web Services.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.

To put it simply, Hatch is for everyone.

Salary:
$80, $120,000.00 per year

Work Location:
One location