Customer Service Officer - Parramatta, Australia - Ampersand
Description
Pay Rate:
$32/hr + Super
- Contract Length : 12 months + Possibility for extension
- Location: Parramatta + Hybrid Flexibility
Key functions of this role include:
- Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer and assign nonstandard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases
- Must adhere and meet to Contact Centre KPI's on a daily and monthly basis
Key skills and attributes you will require to be successful in this role include:
- Strong commitment to customer service
- Display resilience and courage
- Manage self, including accountability and initiative
- Communicate effectively
- Think and solve problems
- Strong technical experience, with the ability to use multiple technology platforms and databases
Essential Requirements
- Ability to work on a rotating roster, Monday to Friday between 7:30am to 6:00pm
For more information, please
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