Customer Relationship Manager - Melbourne, Australia - Origin Energy

Origin Energy

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Salary + annual bonus and performance review

CBD location, close to public transport | hybrid working
Melbourne or Sydney based

Delivering good energy starts from within
It's an exciting time to join Origin. Creating a great place to work means together we're powering a cleaner, smarter energy future. We're always looking for better ways to deliver for our customers - and for our people.

About the role

As a Customer Relationship Manager, you will take ownership of a portfolio of high value Enterprise accounts for Origin Zero, ensuring the satisfaction, retention and growth of your accounts are aligned to particular industry segments.

Partnering with clients who are focused on their journey toward Net Zero, you will build strong trusted relationships with key stakeholders to develop innovative decarbonisation solutions such as; solar, battery energy storage, gas co-generation, centralised hot water and metering.

Duties

Act as a trusted advisor to high value accounts by developing a deep understanding of each customer's unique business needs, goals and challenges
Anticipate customer needs, proactively address any potential challenges or issues that may arise and resolve escalations
Identify opportunities to maximise value delivered to customers and grow revenue within your assigned portfolio
Proactively engage customers throughout their lifecycle with Origin Zero to enable proactive contract extensions and retain customers Ensure all elements of the contract are met and Origin Zero delivers on our commitments

Skills & Experience

Experience in a similar Customer Relationship/Success, Account Management role
Proven experience and knowledge working with Energy products (essential)
Detail oriented with exceptional organisational skills
Ability to thrive in a facepaced environment and handle multiple priorities simultaneously Proficient in using CRM software

Benefits

Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
Competitive salary + annual performance bonus + performance based reviews
Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible monthtomonth plans and no lockin contract.
Free and confidential counselling for employees and family members.
A great high energy team, that encourages interesting, rewarding, and engaging work

Origin - Where good change happens.
At Origin, we're powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential.

If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._