Customer Service Officer - Cheltenham, Australia - Assa Abloy

Assa Abloy

Verified Company

Cheltenham, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Customer Service Officer (on site)
About Us

ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience.

With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets.

Our iconic brands, such as Lockwood, Abloy, Whitco and Yale, are driven by innovation and have been recognised with ASSA ABLOY's inclusion in Forbes' Top 100 most innovative companies list, on four separate occasions.

About The Role

We currently have an opportunity for an experienced customer service officer to join the Spence Doors team based in Cheltenham.

This role is based on site, an immediate start is available.

Key responsibilities of this role will include:

Provide effective administration and support services.
Act as the first point of contact for customers both in person and over the phone.
Investigate and provide solutions to customer queries.
Register projects for quoting.
Following up of quotes.
Data Entry.
Send out RFI's.
Work closely with other business areas to provide support in managing the flow of business information and activities as required
Other duties as assigned by Manager.

About You

You are a highly detailed person, with a proven track record of going the extra mile to exceed customer expectations.

3+ years' experience in a customer facing role.
Ability to foster positive relationships in all interactions.
Ability to communicate effectively (including written, verbal, and interpersonal) and influence outcomes, including conflict resolution.
Demonstrate a high level of problem solving, adapting to varying needs and requests.
A willingness to learn and be mentored by an engaged and enthusiastic Manager.
Ability to use MS office products proficiently.

If this sounds like you, we encourage you to today

Application due
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Function
Administration, Facilities & Secretarial

Location
Cheltenham, Victoria, Australia