Capability Support Officer - Sydney, Australia - Healthdirect Australia

Healthdirect Australia

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Hybrid working between home and our Haymarket office, near Central Station

Grow with an organisation dedicated to helping Australians improve their health
Permanent, fulltime opportunity

About us

Healthdirect Australia is a government-owned, not-for-profit organisation who works with purpose and dedication to help Australians actively manage and improve their health.

Our virtual services are easily accessible via multiple channels, including helplines, video call solutions and websites and cater for Australians at all stages of life, ranging from practical and emotional support during pregnancy through to advice about aged care and helping Australians through the COVID-19 pandemic.

No matter where people live, or what time of the day or night it is, they can use our services to talk to a health professional, find trusted information and advice online and locate their closest health service.

About the opportunity

In this role you will be responsible for the development and review of training deliverables, training reporting and support the My Aged Care Capability team.

Working as part of an open and collaborative team, you will have the opportunity to contribute to the day to day management of the contact centre knowledge management system (KMS) and see the impact you are making in the lives of others.

Key responsibilities include:

Support the Workforce Capability Manager to improve current training material, and develop and deliver new training materials
Work closely with the Operation Analyst to maintain feedback and processes in the knowledge management system (KMS)
Manage training and KMS reporting
Analyse data to identify business and process improvements and develop solutions
Develop strong relationships with key stakeholders and ensure consistent and timely information to stakeholders

What we're looking for

Experience in creating, delivering and assessing training
Experience in documenting operational processes
Strong reporting and analysis experience
A focus on achieving outcomes with strong influencing skills
Experience meeting critical deadlines and delivering in a fast paced and dynamic environment
Experience in health and/or government desirable
Experience working with or in Contact Centres is desirable but not essential

Why work with us
We believe our strength comes from our talented and dedicated staff.

We work hard to deliver an environment where you can enjoy your role and are rewarded for it, from offering competitive remuneration packages through to providing the opportunity to make a daily difference in the lives of others.

Some of our other benefits include flexible work arrangements (2 days per week in office requirement for full time employees and pro-rated for part time employees) to help you balance work and life; 14 weeks company Paid Parental Leave for all parents and other parental leave entitlements to support families; and access to formal development opportunities and workplace learning that can expand your capabilities and unlock your talent.

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website -

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.