Customer Service Officer - St Marys, Australia - FindStaff

FindStaff

Verified Company

St Marys, Australia

2 weeks ago

Posted by:

Olivia Brown

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Description

We have an exciting opportunity for an experienced & enthusiastic
Customer Service Officer to become an essential part of our clients' growing team.

About the Role:

FindStaff are seeking an experienced Customer Service Officer - Internal Sales, for our client based in St Marys, NSW. Our client is a large timber-processing, service & distribution company who supplies timber to Australian & export markets.

The role will involve developing & nurturing key customer relationships. Managing inbound & outbound telephone enquiries, building rapport and offering expert advice & solutions to our customers.

Key responsibilities include:

Ensuring the timely execution and generation of quotes and sales
Working towards targets and budgets
Being persistent and taking the initiative to explore and develop opportunities cross selling when required
Assisting in the preparation and development of monthly Sales and Operations Plan
Lead generation: Supporting the sales team in identifying and qualifying leads.
Identifying product gaps & creating new sales within existing customer base
Working closely with sales team to implement sales strategies.
Ensuring that customers are happy with both product and service that they receive
Technical proficiency with products and services offered
Communicating with the sales and production team to drive customer satisfaction and delivery performance
Updating all customer contacts in the CRM

About You:

We are looking for someone with minimum 2 years' experience in a similar role (customer service, Sales support).

You will have excellent communication & organisational skills, able to multi-task and prioritise well, proficient with Microsoft Office Suite & the ability to touch type.

A good problem solver, you will thrive working under pressure & strive to meet Sales targets.

Previous experience with timber will be highly regarded.