Cattle Technical Support Representative - Brisbane, Australia - Vytelle

Vytelle

Verified Company

Brisbane, Australia

6 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job
Title:
Cattle Technical Support Representative

Company:
Vytelle (Global Ag Tech Company)

Reporting
to:
Technical Service Team Lead

Direct
Reports:
None

Location:

Brisbane, Australia - Hybrid This role allows for the employee to work in a hybrid manner with some work conducted onsite at the Brisbane, Australia work location and some work conducted remotely.

Specific schedule details will be discussed during the recruitment process.

Salary
Range:
Commensurate with experience

Status:
Full-time

ABOUT VYTELLE
We are a global precision livestock company reshaping how cattle producers worldwide unlock animal performance.

Our portfolio includes world class Bovine phenotypic and genotypic data capture system via Vytelle SENSE and Vytelle INSIGHT which enables producers to accurately select desired traits to continually product elite progeny, coupled with Vytelle ADVANCE _In_ _Vitro_ _Fertilization Service, which enhances the speed at which genetic improvement can be made.

ROLE OVERVIEW
Vytelle is seeking a junior Technical Support Representative to provide Tier 1 customer and technical support.

The Technical Support Representative will lead and execute the day-to-day support of our client's software and hardware products to ensure a high quality of customer service.

As a Technical Support Representative, you will act as a liaison to our clients. Providing remote services and resolve any emerging problems that our customer might face with our products and services.

This role is required to reside in Australia as it will help support our international SENSE business in Europe, Africa and Oceana as well as provide 24hr support, when added to our existing team in Calgary, for customers around the world.

Technical Support Representatives can work a combination of weekdays, weekends, and holidays in a full-time capacity.

Work is performed in a remote office or work-from-home-environment, ability to be stationary for longer periods of time, ability to withstand long periods of reading a computer monitor is necessary.

RESPONSIBILITIES- GENERAL

Act as the primary point of contact for client's post installation
Provide remote support and maintenance of end user device hardware and software
Lead the investigation and resolution of client concerns while collaborating with the product team to address issues, bugs, feedback, and improvements
Coach clients in their onboarding journey and how to best utilize our hardware and software
Support with client adoption of new features and functionality
Represent the voice of the customer in the product development process and ensure no issues or feedback fall through the cracks
Manage the Support Centre and ensure it stays up to date
Participate in the creation, implementation and maintenance of clientfacing presentations and documentations
Maintain an indepth understanding of products and services
Create, update, and maintain service call interactions with clients

Role Model Behaviors

Engage, enable empower and act on:

Vytelle's
Core
Values

Leadership:
Inspire and serve and seek the best in each other

Endurance:
Pacesetter, takes action and realizes results

Pioneer:
Infinitely curious, catalyst and listens for ideas

Love:
Contagious passion for customers and our purpose

Ability
to
adopt
and
adhere
to
Vytelle's
Foundation: The Common Thread of Integrity, Respect and Trust

In
addition
to:

Teamwork:

Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the Company.

Set goals, resolve problems, and make decisions that enhance the Company's effectiveness.

Team
Member
Orientation:
Anticipate, understand, and respond to the needs of team members to meet or exceed their expectations
.

Direction and Decision making:
Positively influence others to achieve results that are in the best interests of the Company.

Assess situations to determine the importance, urgency, and risks, and make clear decisions are timely and in the best interests of the Company.

SKILLS AND ATTRIBUTES

Available to work fulltime (40 hours per week) on a rotating schedule with varying 8hour shifts starting anytime between 7:00 am 9:00am Local Time.
Ability to learn and follow specific techniques
Able to communicate effectively regarding technical / mechanical systems
Outstanding attention to detail
Quality driven
Excellent manual dexterity and visual acuity
Excellent analytical and problemsolving abilities
Highly skilled communicator and relationshipbuilder
Strong communication skills: Quality, Brevity, Clarity
Risk tolerance and ability to deal with ambiguity

- "Figure It Out" skills