Iquote Coordinator - Hunter Valley, Australia - WesTrac

WesTrac

Verified Company

Hunter Valley, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO , access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.

About the role

We are seeking a driven iQuote Coordinator to join our Customer Solutions Team located at either our Tomago or Casula Branch.

Reporting to the CI Customer Performance Manager, the iQuote Coordinator is accountable for the accurate and timely entry and maintenance of all information contained within WesTrac's quoting tool, including but not limited to warranty information, product pricing, quote templates and Caterpillar programs.

This role is critical to enabling accurate and consistent quoting of new machine sales across NSW/ACT.

In addition, the role will be responsible for communicating data and pricing changes to the pricing, sales and product management teams.

The role will establish and maintain reporting of price changes, trends, data movement, sales campaigns and Caterpillar programs claimed.

This position is offered as a permanent full-time position working Monday to Friday, 40 hours per week.

Key Responsibilities

Ensure all WesTrac offerings exist in iQuote with quoting templates and that any changes are reflected immediately.
Ensuring data is accessible, accurate and up to date in iQuote with pricing and campaign changes as well as warranty information.
Resolve any iQuote grievances or queries, escalate as required and ensure price changes are managed without confusion.
Communicate cross functionally with Product Managers, NSW Sales Team, and NSW Pricing Team that price changes are effective and marketing campaigns are uploaded and applied.
Establish and maintain routine reporting to enable tracking of price changes, trends, data movement, sales campaigns, and Caterpillar programs claimed.

Skills & Experience

Certificate IV in Business Administration or equivalent.
Demonstrated highly developed customer service skills.

Excellent communication skills

Interpersonal, written and verbal.
Ability to build and maintain successful working relationships.
Intermediate computer literacy skills (including Microsoft Office)
Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly.
Highly developed attention to detail and accuracy.
Ability to work successfully within a team and autonomously.
Demonstrated ability to identify improvement initiatives and see through to implementation.

Why Join WesTrac?

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA.

Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture.

As a WesTrac team member you will receive:

Job security and serious potential for advancement
Refer a friend program work alongside your mates and receive up to $3000
Annual Remuneration and performance review
Fitness Passport for the whole family
Flexible work arrangements
Income protection with 24/7 coverage
12 weeks paid parental leave
Online Learning Library to support your continued development
Salary Packaging + Novated leases
Discounts with Blackwood's, Apple, JB Hi-Fi, Qantas, Travel Club and more
Employment Assistance Program (EAP)
This is available for you and your family
Ability to purchase additional annual leave

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.

For further information regarding this role, please contact NSW Recruitment on and reference Job No

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._