Ao3 Contact Centre Operator - Canberra, Australia - Effective People

Effective People

Verified Company

Canberra, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

19th January, 2023:

CONTACT CENTRE OPERATOR:

ASAP TILL APRIL POSSIBILTY TO EXTEND:

$45.

77 PER HOUR PLUS SUPER:

BELCONNEN, ACT WFH OPTIONS:

MUST HAVE A WORKING WITH VULNERABLE PEOPLES CARD:

REFERENCE NUMBER:
:

JOB CLOSES 25TH JANUARY 2023
Our

Government Client is seeking an

AO3 Contact Centre Operator to join their team, focusing on complaint handling, quality assurance and review functions.

ABOUT THE JOB:

As the Call taker you will staff and maintain the call centre service during normal business hours and provide a key role to support the wider team to deliver its objectives and work collaboratively and under guidance.

Resolve escalated first level complaints, concerns from the general public
Liaise with various stakeholders, including clients, to gather evidence and information necessary for decisionmaking to finalise the complaint
Assess and prioritise all complaints in accordance with the urgency and/or seriousness of the issues raised.

THE SUCCESFUL CANDIDATE WILL HAVE:

Skills

Good interpersonal skills and ability to work well with small and large groups.
Good organisational skills and ability to prioritise and manage competing demands.
Work as part of a team, solve problems and work under direction.

Knowledge

Understanding of, and experience with, businesscritical systems.
Ability to problemsolve, with the ability, under guidance, to make sound judgements on sensitive, complex and competing issues.

Behaviours

Willingness to work within a culture of continuous improvement and think broadly to help develop solutions to complex problems.
Work collaboratively achieve good outcomes
High ethical behaviour and commitment to deliver outcomes aligned to the ACTPS Values and Signature Behaviours and Government priorities, and to consistently high customer service standards.

_Interested? Call or text Rachel on _

_or Call Effective People on to find out more about this fantastic opportunity_
SCR-rachel-ferrin
- _______________________________

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