Helpdesk Analyst - Perth, Australia - DFP Recruitment Services

DFP Recruitment Services

Verified Company

Perth, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job description:

Our client, a reputable Perth utility company, are seeking a higher level Helpdesk Analyst for initially 3 months whilst they prepare to advertise for the role on a more permanent basis.

The key purpose of this role is to assist with the review and forecast when their assets/ instruments systems require service, calibration and to schedule their availability as well as manage the metadata of the instruments, including location, configuration and components.

The role duties include, but are not limited to;

Enable the operator to transfer single or multiple instruments to a unique location/person
Record the location history of the instrument and import instrument metadata from other systems (Job Request Forms or similar)
Track modification to the instrument records
Enable users to nominate the deployment of instruments and assign a project manager and operator to a site or project
Project/ program management
Experience in inventory management
Experience in change management
Advance skills in Microsoft suites
Able to identify opportunity for improvement and provide potential solutions
Excellent time management and communication skills
Able to prioritise tasks
Experience in a similar role (eg: A person who has worked Tier 3 Helpdesk, where they know enough to look at the code and understand what it does and debug)

Note:
You may be required to provide evidence of your COVID-19 vaccination status.