Aps3 Contact Centre Operator - Canberra, Australia - Effective People

Effective People

Verified Company

Canberra, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

13th February, 2023:

APS3 Contact Centre Operator

REF#

Close Date:
Rolling submission

Assignment Length:
initial 12 month assignment

Security Clearance Requirements:
Ability to obtain baseline security clearance

Location:
Canberra ACT

Our
Federal Government client is seeking
Contact Centre Operators to join the local team.

About the Assignment

Understand relevant legislation and policy frameworks and draft replies to straightforward enquiries, analyse basic data and prepare associated reports and correspondence as required
Capture and record client interactions to support the departments' programs and project objectives
Have accountability for the completion of allocated tasks, making decisions within defined parameters relating to the area of responsibility, and review of work for peers
Have responsibility for planning own work goals and priorities that align with and achieve own and team outcomes

About You

Strong communication skills, written and oral, and the ability to tailor communication style to suit target audience
Ability to work flexibly in an changing environment
Strong time management skills including the ability to deal with short timeframes and periods of peak demand

Call Alex on to find out more about this fantastic opportunity
SCR-alex-nichols
- _______________________________

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