Customer Care Service Consultant - Melbourne, Australia - people2people

people2people
people2people
Verified Company
Melbourne, Australia

2 weeks ago

Olivia Brown

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Olivia Brown

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Description

Are you passionate about luxury time pieces? This is for you:


  • Work within a renowned global company:
-
Brand new offices in Toorak


Do you love luxury timepieces and want to work In a customer focused role? This is a Monday - Friday role working within a national company.


RESPONSIBILITIES:


  • Be the primary point of contact for the Customer Care team
  • Recording and updating customer interactions, activities escalations, processing of customer accounts and filing of documentation
  • Responding to detailed product and personalised service questions from clientele
  • Liaise with finance team for online payments
  • Providing clients with regular updates in regards to online purchases, payment confirmations, dispatch notifications, warranty extensions and after sales services
  • Escalate any queries and logistic matters accordingly
  • Liaise with external stakeholders for updates and followups
  • Develop and maintain product knowledge and be committed to ongoing training to ensure accurate product information and recommendations for client's
  • Provide front of house support including meeting and greeting clients and visitors, answering and transferring phone calls, handling sensitive information in a professional and confidential manner

SKILLS AND EXPERIENCE:


  • Prior experience and a passion for working within the luxury watch market with knowledge of products and timepieces
  • Demonstrated experience working within sales, administration or client support roles
  • Strong written and verbal communication skills
  • Ability to work in a fast paced and diverse environment
  • Customer solution oriented to ensure all customer matters are dealt with effectively and efficiently
  • High level of confidentiality

WHAT'S IN IT FOR YOU?
Work with a tight knit team who value diversity and respect.


You will have access too:

  • An accessible and supportive leadership team with clear vision and purpose;
  • Work within a national well recognised company and brand
  • Development and training opportunities
  • Work at brand new offices
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