Analyst, Executive It - Sydney, Australia - Commonwealth Bank of Australia

Commonwealth Bank of Australia

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

You are problem solver with great communication skills:

We are a collaborative team environment:

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Together we can deliver a high level of IT Support

See Yourself in the team
The technology division delivers the Group's world leading information technology capability. The End User Experience Platform are committed to 'Driving better experiences for our colleagues'. They are responsible for enabling our colleagues to work securely from any device, anytime, anywhere.

Executive IT are a dedicated group of tech specialists within our End User Experience team who look after all IT support needs for our Executive Leadership Team, including C-Suite Executives and the Board of Directors.

Do work that matters

You will be responsible for ensuring the continuity of technology services by providing timely, high quality IT solutions to your assigned Executives.

Working as part of a wider delivery team and reporting to the Manager, Executive IT, you will work collaboratively to identify and drive service improvements on planned and reactive maintenance as well as driving process improvement initiatives.

In this role, your ability to build strong internal relationships with stakeholders at all levels will ensure the expedited and fit for purpose planned and reactive maintenance of technology tools and services for your executives.

Your skills and experience
You will be an experienced technical support specialist, guided by ITSM best practice principles. Your excellent communication, interpersonal and executive stakeholder management skills will be key to your success in this role.

In your skills toolkit, we'd be keen to see;

Level 1/ Level 2 Tech support experience for: Virtual & hybrid meetings (MS Teams, WebEx etc), Desktop systems (Windows, Microsoft Office 365 suite etc), iOS platforms (iPad and iPhone)
General IT knowledge with a passion for learning new technologies
Demonstrated ability to maintain composure in high pressure situations
Ability to navigate through ambiguity to gather relevant information and deliver informed, risk sensitive and evidence based solutions
Proactive approach to problem solving and task management
Excellent organisation and time management skills with the ability to prioritise effectively, and the flexibility to pivot as required
Ability to network and build relationship with other teams and vendors to improve processes

This IT Support role has some atypical requirements including shift based working (early start 7.30am, late start 9.30am) and participation on an on-call roster.

This role may require Interstate and/or international travel as well as extended working hours which will be observed Time In Lieu.

What's in it for you

An inclusive, and collaborative team led by a true advocate for the team
An executive leadership group that live out our values and breaks stereotypes
Excellent career progression opportunities
Limitless learning, personal and professional development opportunities
Competitive remuneration with performance based bonus incentives
Enviable employee benefits across banking, health and education

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Advertising End Date: 13/03/2024