Customer Coordinator - Perth, Australia - WesTrac

WesTrac

Verified Company

Perth, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Reporting to the
Service Delivery Manager, the
Customer Coordinator will be accountable for the ownership of the customer experience by providing the complete customer care experience regarding WesTrac service, repair and general service provision queries.

As the single point of contact between the customer and the WesTrac workshop, the Customer Coordinator is responsible for the effective and efficient coordination of the scope, scheduling, pricing and invoicing of the work required, whilst ensuring that the customer's repair and service requirements are achieved.

Location:
South Guildford

Roster:
Monday-Friday

This opportunity provides flexibility with your choice of 8 or 10-hour workdays.

To be successful the following is required:

A Trade Qualification OR mechanical aptitude with experience in a customer service role.
Demonstrated highly developed customer service skills with an understanding as to the importance of effective Customer Management
Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
Intermediate computer literacy skills (including Microsoft Office)
Demonstrated analytical, problem solving, communication and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
Ability to work successfully within a team and autonomously

What we offer:

Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
Job security with a consistent pipeline of work
Unrivalled training and development via The WesTrac Institute
Free onsite parking
Fantastic team environment and inclusive work culture
Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

If you are interested in taking your career to the next level with WesTrac click the 'Apply' button today

WesTrac is an endorsed employer for women via WORK180 who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality_
Job#884723_