Regional Customer Service Credit Officer - Sydney, Australia - AIR Recruitment

AIR Recruitment

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Our client is an industry leader offering reliable, safe and professional services across residential, commercial, hospitality, manufacturing and industrial markets.

Due to growth, we have an opportunity to join their team in newly created roles as Regional Customer Service Credit Officer.

Reporting directly to the Regional Business Controller, you will provide customer support to clients regarding accounts and managing their outstanding debts.

The role:

Responsible for an large accounts receivable ledger, or a number of accounts receivable ledgers
Daily following up of outstanding debtors invoices
Registering Credit Issues
End of month debtors statements
Liaising with Key Internal and External stakeholders
Capturing bank account receipts for customers payments received
Data entry into accounting system on a timely basis.
Collection of money by way of telephone and reminder / overdue notices
To answer accounts queries and to provide accurate information to customers in relation to their accounts financial status
Reconcile customer accounts and assist Customer Service in resolution of disputed accounts
Sending of correspondence to customers where required in the collection process of outstanding invoices
Production of stop service list and associated data entry
Provide quality administration support to the business;
Ensure behaviours are consistent to enhance the team environment
Assist others to meet business objectives when required
Comply with all applicable laws, regulations, statutory obligations and company policies
Any other duties assigned by Management that might arise from time to time

What we're looking for:

- minimum 2 years experience in a similar role

Self-Motivated and organised individual that strives to excel targets
Commitment to the delivery of exceptional customer service
Demonstrated client liaison skills, with clear and positive phone manner.
Sound oral, written, communication skills
Fast and accurate data entry skills
Ability to use computers, Microsoft package and quickly learn new systems
Commitment to assisting in meeting relevant branch targets and Key Performance Indicators
Act honestly and with integrity at all times
Accept responsibility and be accountable for action
Create a participative team environment
Communicate openly and honestly at all times

What's in it for you?