Service Desk Officer - Brisbane, Australia - Electoral Commission

Electoral Commission

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About You
As Service Desk Officer, you'll leverage your expertise in the ICT industry, particularly within IT Service Desk operations. Your qualifications and ITIL certification are desirable. Your role involves troubleshooting technical issues, providing exceptional customer service, and managing time effectively. You'll also contribute to ongoing growth and innovation while embracing change and learning from mistakes.
Your contribution

Resolve businessasusual requests and incidents assigned to the ICT Service Desk. Tasks are managed based on defined SLAs and following ITIL processes.
Provide face to face support to staff within the organisation, and consistently display the ECQ and Queensland Government values, ensuring that these are upheld at all levels of the organisation.
Support end user environments and supporting technology hardware;

Windows 1

Office 365 (Exchange Online, SharePoint, Teams, OneDrive, etc)
Be knowledgeable and have practical experience in administration of:
Microsoft Windows Server 2016 and later
Active Directory / Group Policy Objects
Virtualisation (VMWare)

Windows 1

Azure (IaaS, PaaS, Intune, etc)
Supporting technologies for cloud such as Firewall, Identity, etc
Follow procedures to support businessasusual tasks, election specific project activities, and technology deployments.
Develop operational policies, practises, and system documentation.
Take part in various technology deployment projects to support continual improvement and election event activities.
Plan and deliver reliable and costeffective solutions dealing with a range of technology vendors and suppliers.
Investigate and implement new technology and ideas to innovate processes that support continual improvement in line with the Commission's Digital ICT Strategy.
Maintain an uptodate knowledge and understanding of the department's business activities, ICT environment, and developments and trends in information technology.

What we are looking for

Stimulates ideas and innovation: Gathers insights and embraces new ideas and innovation to inform future practice.
Builds enduring relationships: Builds and sustains relationships to enable to collaborative delivery of customerfocused outcomes.
Drives accountability and outcomes: Demonstrates accountability for the execution and quality of results through professionalism, persistence and transparency.
Demonstrates sound governance: Maintains a high standard of practice through governance and risk management.

Applications to remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.