Team Leader Finance Services - Newcastle, Australia - NSW Government -Corporate Services

NSW Government -Corporate Services

Verified Company

Newcastle, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About us
Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot.

We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling.

The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history.

We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas across NSW - and you have the chance to be part of creating a lasting legacy that will benefit generations to come.

Find out more about Transport for NSW

The Division

Within the Corporate Services branch of TfNSW is the Transport Shared Services (TSS) responsible to provide business support to more than 26000 customers.

Additionally, TSS services over 300,000 external customers ranging from Local Government representatives to citizens.

Over the last year, TSS has implemented a strategy to lead the direction of the organisation towards workforce digitisation, emphasising customer experience and growing the business's value proposition and services.

The opportunity

Right now, we have a permanent opportunity for a Team Leader Finance Services to join TfNSW within our TSS Service Centre.

You will be responsible for managing a team that provides enquiry and transactional processing services in a multi-channel environment and building a strong customer-service culture.

Your Key accountabilities are:

Manage and coordinate the team and resources to deliver high quality, seamless and responsive enquiry and transactional services, ensuring that approved procedures and processes are consistently applied to deliver services in a compliant and efficient manner.
Foster a culture of knowledge and information sharing and continuous learning in the team, undertake regular quality assessments and drive ongoing improvements to customer experience by improved processes, systems and the knowledge base.
Manage the work schedule for the team and optimise the allocation of work across the team to ensure effective resource utilisation and meeting of service standards.

About you:

You will have previously worked as a Team leader preferably in a large and complex organisation delivering to multiple stakeholders or another public sector department.

You will have a Customer Service focus and have worked in an agile environment having promoted change within your team.

Most importantly you will have a passion for development, understand workforce planning, have the ability to communicate effectively both written and verbally, influence & train a diverse group of direct reports as required.

You will demonstrate a great work ethic, provide high quality reports, analytics and identify continuous improvement opportunities.

Salary and benefits
The salary for this position is a Grade 7 ($108,770 - $121,822) per annum, plus superannuation and leave loading.

Interested?

Joining Transport for NSW, you'll have access to a range of unique government benefits in a flexible work environment like no other.

If you're ready to step into this meaningful and rewarding role, we want to hear from you

Applications close: 11:59pm Wednesday 5th April 2023

We are the community we serve
We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams.

Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

Check out this useful video series that will help you stand out from other applicants and navigate the recruitment process at Transport.

View _here_?.