Training and Capability Advisor - Gosford, Australia - NSW Government -Department of Customer Service

NSW Government -Department of Customer Service

Verified Company

Gosford, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Training and Capability Advisor, Building, Business & Workplace Safety (BBWS)
Are you an outstanding training professional with a passion for delivering consistent and accurate information?
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Grade: Clerk Grade 7/8, $101,947- $112,849 per annum + super

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Duration: Ongoing/permanent opportunity

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Location: Gosford/We practice healthy hybrid habits Expectation to attend Gosford office 1-2 days per week
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Closing Date: Tuesday 18th July 2023 [9:59am]

An exciting opportunity has arisen for a Training and Capability Advisor role within the SafeWork and Systems Team, Building, Business & Workplace Safety (BBWS).

The Training and Capability Advisor role will provide specialist advice on the development, implementation and evaluation of learning and capability programs which support and align to key organisational programs and objectives.

Key responsibilities:

Identify, assess, and analyse current workforce capability levels and gaps to build organisational capabilities to support and achieve business objectives
Design, deliver, implement, and evaluate training programs and materials using a range of delivery modes to build workforce capability Provide expert advice to stakeholders in the development, implementation and evaluation of the business's plans, priorities and strategies for learning and development to assist managers to translate this direction into team and individual development plans
Assist managers and staff to analyse learning and capability needs to identify the mix of knowledge and skills required to provide quality service and ensure desired outcome are achieved
Work with key stakeholders to promote the development and acceptance of a learning culture in the workplace

Key challenges:

Maintaining an awareness of current industry developments to ensure highquality training is delivered that consistently aligns to organisational objectives within an agile and continuously changing environment
Managing priorities to meet the challenges of a demanding and complex workload, whilst ensuring high level accuracy and quality of work
Negotiating and reprioritising training schedules, given heavy workloads, tight deadlines, and conflicting highlevel commitments

To be successful in this role you will:

Demonstrated experience in designing and facilitating training programs.
Exceptional communication skills
Confidence in facilitating, training, conversations, coaching and support team members through change.
Collaborate with the business to identify trends, themes and lessons learned to bridge any identified knowledge gaps.
The ability to manage self and work as part of a highly engaged team.
Have a cando attitude and a passion for customer service, and experience in building a culture of continuous improvement.
Hold a current Training and Assessment qualification.
Implement an evaluation process to improve and identify the success of the intended training outcome.

These will be key attributes to achieve successful business operations and performance during a period of change management and business improvement.

If you said yes to the above, we want to hear from you

For enquiries regarding this position please contact Melanie Johnson via

How to Apply

Please submit your CV for review (no more than 5 pages) and a cover letter of (no more than 2 pages) demonstrating your capability for the role.

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

Closing Date:
Tuesday 18th July 2023 [9:59am]

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

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