Customer Service Officer Transport - Bella Vista, Australia - Primary Connect

Primary Connect

Verified Company

Bella Vista, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

**Customer Service Officer | Primary Connect+ | Transport & Logistics

High level of support & a thorough on the job training
Officebased role at our Norwest Support Office Flexibility to work Monday
Friday 10am 7pm or Tuesday
Saturday

**Welcome to Primary Connect+ (PC+)
Primary Connect+ is our retailer-agnostic, technology-driven commercial business within Primary Connect. Our team works together to provide end-to-end supply chain solutions for more than 1,300 food and retail customers.

**What you'll experience

We'll equip you with the necessary training for success in your role, and provide continuous career development and learning opportunities. This role would initially be a Monday to Friday roster during training and onboarding.
We're a teamfirst organisation. We create a thriving team experience through a culture of belonging that champions safety and wellbeing for our people and partners.
Team member discounts across all Woolworths Group and partner businesses, access to discounts in novated leases, share purchase plans, lifestyle and other attraction discounts
Generous parental leave policy, with 4 weeks paid leave for all secondary carers, and all full and parttime roles can access Parental Leave from their first day
Career development sessions, internal networking events and mentorship/leadership programs to grow your career
Wellbeing benefits that support your mental, financial, social and physical health, with support that can be accessed on your mobile phone
Access to a digital platform that offers personalised programs for working parents, carers and people leaders through our partner in Gender Equality and Parental Leave support
We're recognised as a great employer:
Woolworths Group 2nd in LinkedIn's Top 25 Companies Australia 202
WGEA Employer of Choice for Gender Equality
Work180 Endorsed Employer for all women Australian Workplace Equality Index for LGBTQ workplace inclusion**What you'll do

Our Customer Service Team delivers timely customer service support & communication to the PC+ customers, Woolworths Replenishment, DC operational teams, and transport partners.

Together, we provide proactive responses to issues relating to service levels, on-time delivery and escalation of solutions to maintain maximum efficiency of product.

Ensure a great customer experience for all customers
Ensure timely resolution of issues by following up and escalating where applicable
Escalate issues if the answer is unclear, or if escalation criteria is met
Play an active role in root cause identification and improvement plan for triage accounts
Manage customer specific non business as usual (BAU) operational requirements Participate in improvement initiatives to improve customer and carrier experience

**What you'll bring

Have an ability to stay calm, prioritise effectively and remain focused when under pressure
Demonstrates high levels of proactivity, teamwork and personal accountability
Be curious and detailed: ask plenty of questions, seek root cause before determining a resolution path
Adopt a serviceoriented approach focused on early problem resolution
Have confidence to resolve requests that may require engaging with various internal and external stakeholders, and if disputes occur resolve them within the approved delegation of authority and timelines
A passion for customer satisfaction and a "can do" attitude Proficient in computer systems such as Google Suite and/or Microsoft

**Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - 'to create better experiences together for a better tomorrow.

Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Primary Connect is the most extensive food and retail supply chain network in Australia and New Zealand.

Our 10,000-strong team are an essential part of the expansive Woolworths Group, delivering to more than 3,000 retail stores every day (stores like Woolworths, BIG W, Dan Murphy's, and BWS), but at Primary Connect, we're more than just a supply chain business.

We're a big team, but every individual plays a pivotal role and leaves a distinctive impact.

Our extensive reach opens up boundless opportunities for learning, growth, and professional development. By raising your hand, fostering relationships, and seizing the moment, you can take control of your own unique path.

**Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better