Student Services Hub Officer, Office of Student - Bankstown, Australia - Western Sydney University

Western Sydney University

Verified Company

Bankstown, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Full-time, Ongoing Position, Western's Bankstown Campus

Remuneration: $94,265 to $106,603 p.a. includes 17% Super
WFH Options | Flex Leave | Professional Development

-

Empower Student Success:
Join Us as a Student Services Hub Officer at Western Sydney University:

$79,655 to $90,081 p.a.
plus 17% Super and Leave Loading:

-
Unlock your potential with

WSU:
Benefit from work from home perks, flexible leave options, professional growth opportunities and much more

About Western
Western Sydney University is a top-ranking, modern, forward-thinking institution committed to excellence in education, research, and community impact.

Our core values of Boldness, Fairness, Integrity, and Excellence foster a dynamic, inclusive, and innovative culture focused on student-centred excellence.

With 3,000 dedicated staff members, you can thrive professionally while making a meaningful impact.

About the Team

The Office of Student Experience & Marketing (SEM) is responsible for attracting and enrolling prospective students and optimising the students experience throughout their time at Western.

The Student Services Hub is a complex, multi-channel environment which represents the key contact points for prospective student, current students, staff and external members of the University community and as such, are pivotal in advancing the brand and reputation of the University.

About the Role
We currently have an opportunity for a Student Services Hub Officer to join our team.

This is a varied and rewarding role with a focus on quality frontline service and the delivery of a student-focused experience.

You will be expected to provide support to students face-to-face, online, and via telephone across a broad range of activities and functions.

You will assist students in the use of online systems and processes to enhance their capacity to self-manage and self-inform.

The Student Services Hub Officer works within a large operational team, providing services on behalf of the University and The College, Office of Student and University Planning, Schools, and a range of other University units.

The position contributes to the establishment, review and maintenance of consistent procedures and high quality customer service at locations within their operational team.

They will also be responsible for dealing with all Western Sydney University students with specific issues, and will act as the liaison point on complex matters with the University's support services.

There is occasionally a requirement to travel to other campuses to support business needs.

This is a full-time, ongoing position located at Western's Bankstown City Campus. Please note there is no on-campus parking available at Western's Bankstown City Campus. Periodic travel to other campuses may be necessary to meet business requirements.

What We Offer in Return

At Western Sydney University, we deeply value our staff and recognise their invaluable contributions that drive our mission and uphold our values.

In return for your dedication, we offer:

35 hour work week
Flex leave for Professional staff
Work from home up to 2 days per week
17% super contributions
Salary Packaging options

Remuneration Package:
HEW Level 5 $94,265 to $106,603 p.a. (comprising Salary of $79,655 to $90,081 p.a., plus Superannuation and Leave Loading)

Closing Date: 8:30pm, Sunday 12 November 2023