Service Designer - Sydney, Australia - Just Digital People

Just Digital People

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

As the Service Designer you will to design and deliver new experiences for improved outcomes for customers across a wide range of digital solutions.

You will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple.

Please note you need to be in a position to obtain a Baseline

Security clearance.
Role

Lead endtoend service design
Working as part of a team and be able to communicate effectively and manage relationships
Working with data/qualitative insights to design solutions
Understanding and articulating services need to change to meet the needs of users
Define and communicate customer & business needs
Working with other designers and enterprise architects to identify opportunities to reuse existing capabilities and platforms
Planning and running user research and usability tests
Supporting PO's to translate a service blueprint
Defining key metrics and measurements

Skills

Demonstrated experience in leading stakeholders and project teams to generate journey maps, service blueprints, service models
Design research techniques and service design methodologies to mould the experience, services, systems and brands
Demonstrated experience using Miro/Figma/PowerPoint
Agile working background
Successfully, within an interdisciplinary design team to plan, visualise and define new user and service experiences
Be able to handle projects at every stage of the lifecycle
Federal government agency in a design capacity exp highly desired