Collections Officer - Sydney, Australia - Dynatrace

Dynatrace

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

As the Collection A/R Analyst, you are responsible for the investigation, analysis, and resolution of collection problems, the collection of past due accounts and preparation of collection reports.

A Collection A/R Analyst is responsible for the investigation, analysis, and resolution of collection problems, the collection of past due accounts and preparation of collection reports

Additional responsibilities will include:

Communicate with customers to resolve billing issues and secure payment on invoices
Maintain and produce Microsoft Excel spreadsheets for customer account reconciliation
Act as a liaison between the Sales Reps and the customer in resolving payment issues
Resolve issues regarding short payments, over payments, unapplied payments, writeoffs, purchase orders, credit terms, and contracts
Prepare delinquent accounts for legal action
Notify appropriate department of billing inaccuracies
Promptly respond to all account receivable inquires
Process writeoffs
Balance month end cash and A/R
Perform other duties as required.

Qualifications:

15 years Collection experience
Proficient with Microsoft Office products
Excellent organization/time management, planning and prioritization skills
Excellent analytical and problemsolving skills
Ability to work independently as well as part of a team environment
Ability to develop a strong relationship with internal/external customers
Excellent interpersonal skills with strong customer service orientation
Excellent written and oral communication skills
Highly motivated, energetic and committed to getting results
Proven ability to use strategy to take a collection problem from start to finish.
Experience with NetSuite, Microsoft Office and Blackline
Basic accounting background and math aptitude.

Discover more perks & benefits:

Company Description:

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.