Officer, Special Events - Melbourne, Australia - Yarra Trams

Yarra Trams

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Ding Ding Trams are the heartbeat of Melbourne - come be part of our team on the largest and most iconic tram network in the world.

About this opportunity

Yarra Trams requires a Passenger Experience Officer to increase customer satisfaction through providing effective and efficient centralised passenger experiences including information for disruptions and special events.

Reporting to the Team Manager, Special Events & Occupations, the role involves:

Coordinating passenger experience plans for planned disruption and special events, including the creation of passenger impact assessments, passenger information and rollout timelines;
Proof reading passenger information updates to ensure they align to service operations, particularly those linked to timetable or network changes;
Liaising with internal, external and government parties to assist in the delivery of passenger experience information and incorporating transport and event partners;
Creating Passenger Experience Plans for special events and occupations, having regard to effects to the passenger journey, impacts of works, and the need to tailor information to different customer segments;
Creating social media plans and content for brochures, maps or other design pieces;
Liaising with internal teams to ensure quality checks are performed and monitored.
Time on network to review passenger experience executions and to drive continuous improvement.

About you
To be successful in this opportunity, you will have:

Relevant tertiary qualification in a Communications, Marketing or Customer Experience related field (desirable);
A passion for customer experience and an understanding of customer experience frameworks;
Proven experience in Stakeholder communications within a Customer Service environment;
Experience in preparing and proofreading written communication across fixed and digital channels for distribution to the public;
Previous experience in Social Media management and engagement in a professional environment;
Ability to manage multiple tasks simultaneously and work in a fastpaced unsupervised environment with competing priorities;
Good knowledge of Melbourne's geography and public transport networks, as well as its special events calendar;
Excellent verbal and written communication skills and ability to engage with a wide range of internal and external stakeholders;

Applications close: 01 March 2024

Why Yarra Trams?
Do you want to be a part of a workplace that is based on respect, promotes diversity, and encourages inclusiveness?
If you choose to work with us, you will be joining a team of passionate professionals dedicated to the delivery and improvement of Melbourne's biggest icon Additionally, you will receive:

A Free travel pass for Victoria's Public Transport Network
Competitive salary and great conditions
Professional Development
Career growth opportunities
A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee assistance program (EAP)
Paid Parental leave and paid superannuation for primary caregivers

About Yarra Trams

Our passengers, community, people, and operations are the four foundational pillars of our organisation, which help us to continuously improve and deliver safer, better, and more efficient tram services across Melbourne.

As the proud operator of the world's largest tram network and integral part of Melbourne's transport network, Keolis Downer is committed to moving Melbourne forward by delivering solutions for better tram journeys.

Please note, our selection process will include pre-employment checks, including police check and pre-employment medical check. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs. Additionally all workers are required to be fully vaccinated against COVID-19 (two doses) unless they have a legitimate and lawful exemption. Evidence of your COVID-19 digital vaccination or exemption certificate will be required.