IT Systems Technician - Sydney, Australia - TurksLegal

TurksLegal

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

18th August, 2023:

General Responsibilities
Reporting directly to the Head of IT, some of the responsibilities you will take ownership of include, but are not limited to:

assisting Sydney, Melbourne and Brisbane staff with all day to day computer enquiries and issues (remote and on-premises);

- working with the helpdesk to prioritise and complete tasks, including managing your own ticket allocations and KPI timeframes;
- allocate and setup VDI machines/ terminals for new staff including:

AD setup
VDI desktop profiles

- undertake system support, including troubleshooting apps and internal systems that are part of our SOE;

Remote and on premises system support, troubleshooting various apps and internal system that are part of our SO

- support front of house video conferencing systems and setup of Zoom, Teams, WebEx, including large scale presentations.;
- support and manage mobility deployments including mail, dictation and practice management access; and
- assist with IT team projects as required.

Requirements:

To be considered for this role, you will have:

minimum of 2 years' hands-on experience in a similar role;

- working knowledge and experience of Windows 10, Office 2016, Office 365 and Document Management Systems;
- experience in troubleshooting hardware and software;
- excellent communication skills, both written and verbal; and
- the ability to work within a small team environment.

In addition, it is desirable that you:

have previous working experience in a legal or professional services environment; and

- have experience building and implementing best practices within a service desk/ helpdesk environment.

About us

Here at Turks, we focus on what we do best - delivering innovative and practical solutions to the legal and business hurdles which our clients face.

Our client focussed approach ensures we always deliver on our promises, building relationships based on trust and collaboration.

As a specialist, commercial firm with offices in Sydney, Melbourne, Brisbane and Newcastle with a reach throughout the rest of Australia, you can be confident you are getting the development, support and hands on experience to grow and sustain your successful legal career.

With 39 partners and over 190 staff operating across all jurisdictions in Australia, we offer a comprehensive service to a range of clients, including government agencies, banks, insurance companies and private employers.

Us Turksters pride ourselves on our passion for excellence, teamwork, integrity and leadership, which is embodied through our values that guide us in our day to day activities and product offerings.

We are committed to diversity and a culture of inclusion, recognising our differences as a source of strength and imperative to our success.

Our social and people-oriented environment aims to improve our peoples lives both in and outside of the workplace, which includes:

- ongoing training and development;
- team and firm wide social events;

CSR activities, including volunteer days;
Employee Assistance Program;

- competitive paid parental leave scheme and return to work benefits;
- employee achievement awards;
- discounted gym and health insurance memberships;
- plus many more