Full Time Receptionist - Clayton, Australia - VetPartners

VetPartners

Verified Company

Clayton, Australia

6 days ago

Posted by:

Olivia Brown

beBee Recruiter

Full time

Description

We are looking for a full time Receptionist to join our team

As a Receptionist at South Eastern Animal Hospital you'll play a pivotal role in delivering exceptional client and patient care.

The role is full-time, and we are happy to work with the successful applicant to help them achieve a great work-life balance.

Key responsibilities include:

Execute, monitor, and lead all aspects of the reception.
Ensure communication is effective.
Customer service troubleshooting, including support for consulting and surgical bookings prioritising seeing urgent cases and/or deferring appointments when circumstances dictate.
Assist in developing and implementing checklists for the various reception roles.
Ensure the patient remains the focus at the core of all decisionmaking.
Create an environment that maximises the fearfree experience of all patients.
Provide support to veterinarians and nurses whilst always upholding the company values.
Maintaining information in Ezyvet
Assisting clients with pet insurance claims
Assisting Veterinary Nurses and Veterinarians as required
Greeting and managing clients and patients.
Client and patient data management.
Helping clients with OTC products such as flea, tick and worming treatments.
Managing multiple incoming phone lines and directing calls
Scheduling appointments and communicating booking requirements to clients
Communicating patient arrivals and emergencies to clinical staff
Finalising invoices, processing client payments and balancing the till.
Maintaining a clean and presentable front of house
Completing a variety of administration tasks

About You

We are seeking someone who shares our passion and vision of gold-standard patient care and providing an exceptional client experience.

We are seeking someone who is passionate about patient care, with the ability to provide a high level of veterinary service and share this skill and knowledge with others.

This position is perfect for you if you:

Thrives in providing exceptional customer/patient service.
Selfmotivated, enthusiastic, positive, and dynamic.
Smart and professional appearance.
Open to continuous learning by improving performance, increasing own efficiency, initiating courses of action, and willingly take on new responsibilities.
Can flex style, knowledge, solutions, and experience to the audience.
Excellent interpersonal skills with the ability and confidence to liaise at a management level.
Ability to work effectively independently and as a part of a team.
Strong planning and organisational skills, both proactive and reactive.
Able to manage numerous competing priorities and maintain a flexible approach.
Punctual and reliable
Ability to demonstrate a proactive commonsense approach to solving problems.
Excellent verbal and written communication skills.
Ability to manage a fastpaced, constantly changing business environment, responding efficiently to highpressure situations.

Skills Required:

Excellent attention to detail.
An understanding and empathy for the important role animals play in people's lives
Ability to work both autonomously and as a collective.
High levels of positive energy, motivation, and a passion for the brand.
Ability to build relationships with internal and external parties.
Exceptional written and verbal communication.
Ability to be 'handson' as well as delegate where required.
Effective time management and organisational skills with the ability to prioritise workload.
Ability to work under pressure, mitigate risks and be solutionfocused.
Make informed decisions and respond with confidence to challenges from others.
Develop and implement effective operational processes and procedures.
Ability to analyze and understand commercial information to implement key business initiatives.
Maintain information: Ezyvet and other online systems
Data entry and file management

Qualifications/Experience