Customer Service Officer - Melbourne, Australia - Dixon Appointments

Dixon Appointments

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Victorian Government owned retail water corporation

Located in Frankston, WFH available after 2month training period
12month temp assignment
Victorian Government owned retail water corporation
Located in Frankston, WFH available after 2month training period
12month temp assignment

You will provide customer service and support on the faults and emergencies line.

In depth training provided
Multiple positions, FT or PT
Supportive team

The Organisation:

Our client supports healthy and liveable communities by delivering water, sewerage, and recycled water services to 1.87 million people who rely on them every day and every night.

The Role:

You will report to the Customer Contact Team Leader and be part of the broader Customer Experience team.

You will contribute towards the delivery of their group vision 'delighting our customers now and into the future' and building customer trust and reputation.

Responsibilities:

Log and prioritise jobs and ensure jobs are dispatched to maintenance contractors in a timely manner.
Providing after hours support to our external business clients including phone calls, alarm monitoring, escalation of alarms and logging and dispatching of jobs
Communicate in a timely manner with customers impacted by water service interruptions including emergency water off to allow planning to occur to minimize the impacts of service interruptions.

Skills and Experience:

High level of customer service and experience in a fastpaced environment
High attention to detail
Intermediate computer skills
Excellent communication skills and ability to build rapport and establish professional relationships.

About you:

Agility and flexibility to adjust to changing priorities
High level of availability and willingness to work across varying shifts/hours
Highly motivated and strong work ethic

Benefits:

Flexible working arrangements after first 2 months of training
Free parking
Growing organisation

Culture:

A supportive and inclusive workplace that values safety, community, diversity, and sustainability.

Click on the APPLY button or contact Sarah on for a confidential discussion.

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience.

Please indicate your preferred method of communication in your resume, and please let us know if you require any reasonable adjustments when dealing with us.