Bankwest Customer Engagement Consultant - Perth, Australia - Commonwealth Bank of Australia

Commonwealth Bank of Australia

Verified Company

Perth, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Bankwest Customer Engagement Consultant - Perth

We are looking for a customer service superstar to express interest in Customer Engagement Centre roles, where they will provide phone-based support to our customers.

See yourself in the team:

On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take.

Our Customer Engagement Centre is a customer centric environment, we are always there for our customers when they need us the most.

Your responsibilities:

Be the warm and engaging voice of the business that our customers hear when they call in
Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction
Receive inbound calls from customers, offering resolution of the query at first point
Provide customers with information relating to their products, services and transactional information

Hours and Training

This is a full time position with hours spanning across 7 days a week, from Monday - Sunday, 7am - 10pm.

We'll do our best to accommodate your work preferences and availability.
We will confirm your roster at least 4 weeks in advance
We offer 6 weeks of training
Are you big on work/life balance? We are too, we can offer hybrid working which is a mixture of working from home and office work Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can begin

We're interested in hearing from people who have:

Customer service skills
Strong computer skills and ability to multitask
Ability to work in a high paced environment and revels in change and feedback to improve performance

Risk Mindset

All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks

Are you up for the challenge? We have an extensive development pathway for our people who put in the hard work and align with our values.

If you think you are our next Customer Engagement superstar and want to learn more, please apply

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Advertising End Date: 20/05/2024

Job ID REQ208016