Customer Care Supervisor - Wetherill Park, Australia - Alexander Appointments

Alexander Appointments

Verified Company

Wetherill Park, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

$75K per annum + Super | Full time permanent opportunity

Australian Business in Manufacturing | Wetherill Park
ASAP Start | Career Progression

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$75K per annum + Super | Full time permanent opportunity:

Australian Business in Manufacturing | Wetherill Park:

-
ASAP Start | Career Progression

About the Company

Are you the 'go-to' person in your team? The unofficial team leader but seeking the recognition of an appropriate title for your efforts? If this sounds like you, then this might be the opportunity Embrace 2023 with a focus on your career and join this globally traded business group that owns five major Australian brands.

Our client prides themselves on delivering a high-end service, specialising in supplying innovative products, manufacturing operations and services worldwide.

About the role

As a Customer Care Supervisor, you are responsible for coordinating and assisting the customer service team in meeting their duties and responsibilities.

You will proudly represent this highly regarded brand whilst driving team performance and service delivery.

Reporting to the Customer Care Manager, you will be responsible for but not limited to:

Managing and mentoring a team of 5-15 customer service professionals in a call centre environment
Monitoring performance, setting goals, and meeting KPIs
Meeting client and customer needs
Dealing with escalations, facilitating resolution.
Liaise with internal and external stakeholders in a professional, helpful and courteous manner.
Undertake research and analysis, gathering and collating data to generate routine reports relating to continuous improvement and SLA's
Project work as directed by the Customer Service Manager

About you
To be considered for this role, you will need to be able to demonstrate the following qualities confidently:

Demonstrated Leadership or Management experience preferred

years in a Customer Service or Call Centre environment

Proven experience using Epicore or similar systems would be advantageous
Understanding KPIs and Service Level Agreements (SLAs)
Ability to analyse and interpret data to seek performance and business improvement.
You will be levelheaded, have a "cando" attitude and teamwork skills.
Solid decisionmaking and problem solving skills
Reliability, Punctuality, and Commitment
Willingness to undergo preemployment checks and medicals
Fully COVID vaccinated or medically exempt
Willingness and ability to commence ASAP

The benefits on offer

People enjoy working with this business because you will be positioned within one of the critical teams focusing on low-level manufacturing, assembly, warehousing, and distribution of precision hardware products to the window and door fabrication industry.

They are a locally owned company that values and rewards its employees.

So, if you have the skills and attributes and are willing to take on this exciting and challenging role and want an opportunity where your efforts will be recognised and rewarded, then we want to hear from you.

In return, our client offers many additional perks, including onsite parking, managing your account and close-knit team, and career progression.

How to apply:

What next
Applications will be reviewed for this role, and
**only suitable applicants will be contacted.