Customer Specialist - Perth, Australia - Bankwest

Bankwest

Verified Company

Perth, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Our Claremont Branch are looking for a full time Customer Specialist to join the customer facing team

Bankwest is built around our branches and the colleagues who help our customers achieve their financial ambitions every single day.

Our Specialists are the face of our branches and we pride ourselves on that.

You'll never feel like just a number here, we have multiple ways to recognise our colleagues. We're real people who work hard and have a laugh along the way. Our culture is made by us, and we couldn't be the bank we are today without our people.

Do work that matters

As a Customer Specialist you will be the first point of contact for our customers, and will be looked upon as a "solutions experts" across all retail products.

During your time in the role you will have an opportunity to impact the customer experience by holding meaningful needs based conversations and providing outcomes that will improve the financial wellbeing of our customers and communities.

Day to day you will be responsible for:

Holding needs based conversations with our customers, building genuine long-lasting relationships
Providing efficient, accurate and quality solutions across all customer segments
Resolving customer issues and complaints in a timely and professional manner
Keeping up to date on Bankwest products and assisting customers with products such as home loans, personal loans, credit cards and savings accounts

This role provides a pathway for colleagues to progress their careers in the home lending area.

We're interested in hearing from people who have:

Experience in a customer service role which has allowed you to build rapport and work with customers to achieve their goals
Excellent active listening skills
A passion and sense of enthusiasm for providing excellent customer service
Banking experience is desirable

You can be you

We want the real people beneath the skill set.

We strive to be as diverse as the world around us because these experiences and differences support us to better understand our customers and each other.

Together we shape the place Bankwest is today and tomorrow
- a brilliant place made by us.

Sidekick

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Advertising End Date: 28/07/2023