Claims Specialist - Adelaide Region SA, Australia - EML

EML
EML
Verified Company
Adelaide Region SA, Australia

3 weeks ago

Olivia Brown

Posted by:

Olivia Brown

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Description

Claims Specialist:

SA - Adelaide Workers Compensation Full Time
-
Bring your excellent customer service and strategic thinking skills:


  • Help injured people recover to good health and return to work:
-
Work for an organisation that celebrates success with reward and recognition

THE OPPORTUNITY


As part of our diverse team based in Adelaide, you'll help make a positive impact on someone's life every day.

You'll feel great satisfaction knowing your talent and hard work has a purpose.

There are
permanent and contract positions available, commencing
immediately based in our
Adelaide office. There is the opportunity to work from home 2 days per week, once fully trained in the role.


The purpose of this role is to provide early, timely and personal service to workers, employers, providers/stakeholders and family/support networks whilst providing an empathetic customer experience through a deep technical specialisation in complex claims.

This position works in an environment where people are passionate about helping others, with a focus on customer service and support to all stakeholders to provide pro-active, tailored, timely and effective management of specialised claims.


ABOUT YOU

  • You have a strong customer service focus
  • You possess exceptional organisational and time management skills
  • You maintain sound analytical and problemsolving skills
  • Knowledge of medical terminology derived from work experience or studies is desirable
  • Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, Rehabilitation Counselling or Exercise Science) is considered advantageous

YOUR RESPONSIBILITIES

  • Proactively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs
  • Liaise with all internal and external stakeholders regularly to progress strategies and actions.
  • Assess aspects of liability and recovery relevant to the legislation or policy, in accordance with EML procedures if required.
  • Undertake ongoing reviews in relation to entitlements, payments and medical expenses.
  • Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines.
  • Conduct health promotion activities to enhance the injured worker's wellbeing and empower them to participate in their own treatment and recovery.
  • Ensure claims files are accurately and professionally updated on a regular basis.
EML is a leading
Workers Compensation and
Personal Injury Claims Management business. Our goal is to help people get their lives back through
ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over
3,900 dedicated employees.

We foster a learning culture that allows for us to continually invest in our employees ensuring a
long-term career here at EML.


WHAT WE OFFER
We stand together as equals.

EML is an equal opportunity employer so by coming to work for us, you'll be part of a culture that celebrates diversity and inclusion.

We're committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative innovative team culture
  • Flexibility with opportunity to WFH when you are fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performancebased recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super
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