Team Member, Underwriting - Brisbane, Australia - MLC Life Insurance

MLC Life Insurance

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

MLC Life Insurance. We have been protecting Australians for over 130 years.

We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.

Our Purpose

MLC Life Insurance is one of Australia's leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world's leading insurers.

We are guided by our simple purpose:

'A Promise for Life'. We provide almost 1.2 million Australians with reassurance that they and their loved ones will be supported when they need it most. It's a promise that provides peace of mind and helps them sleep at night.

Our purpose is supported by Our Values of Do What's Right, Deliver Together, Make it Simple, Own it and Aim High.

It's how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are.

Our Strategy

Our strategy puts our customers at the centre of our ambition to be Australia's leading and most trusted life insurer.

It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers.

To support all of us to be at their best every day, we offer a flexible work environment centred on development, wellbeing, recognition and contribution.

With more than 1500 people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion is core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are.

The Role

Although we are in financial services, you do not need to have financial services experience to be successful in this role.

Your responsibilities include but are not limited to:

Administer the end to end processing of Insurance Applications;
Take ownership of and resolve customer /adviser requests, within set service standards;
Provide prompt escalation of issues to leaders or other business stakeholders, and participate in the resolution of these issues;
Provide a timely response to the customer/adviser;
Take responsibility for delivering accurate information to customers and advisers;
When required, provide assistance to other internal customers within agreed timeframes to facilitate the efficient resolution of customer requests;
Participate in setting team goals, and actively contribute to achieving a team driven environment and positive team culture.

About You
Driven and customer focused, you pride yourself on providing an exceptional service experience for our customers.

You love working as part of a team and with your team to solve common problems, and love taking ownership of any issues that need resolving.

Always going above and beyond, you have strong attention to detail and a positive outlook.

Why Choose Us?
At MLC Life Insurance, you will have the opportunity to:

- enjoy flexible, hybrid work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
- embrace a culture of customer centricity and an ambition to be Australia's leading, most trusted Life Insurer
- access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones; and
- wellness and lifestyle offerings including access to Uprise - our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services.

Primary Location:

AU-QLD-Brisbane City

Work Locations:

Level 16, 100 Creek St Level Creek St Brisbane City 4000

Job:

Operations

Organization:

MLC Limited

Schedule:

Permanent

Employee Status:

Group Level 1

Full-time

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Job Posting:
21-Apr-2023, 12:
53:
14 AM