Customer Care Consultant - Mitcham, Australia - Yarra Valley Water

Yarra Valley Water

Verified Company

Mitcham, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Onsite training (in Mitcham) provided:

Ability to work from home with no mandated minimum days in the office once training completed
No weekend or public holiday work.

Shifts
Monday to Friday rostered between 8am-6pm:

No call centre experience necessary and no selling required

We are looking for
Full-time, Permanent Part-time and Casual people at heart who enjoy solving problems.

As a leading water utility, Yarra Valley Water is committed to building and developing your career. This is not just talk, some of our most senior leaders started in our call centre. Our Customer Care Consultants are provided with an initial 4 weeks of onsite training to set you up right.

Our culture fosters an inclusive, collaborative work environment and provides the ongoing training & development opportunities, flexibility and support that lead to high levels of achievement and personal satisfaction.

Want to know what we are all about. Hear from our own staff on video HERE

The role of a Customer Care Consultant:

About you:

Desire to make a difference in the lives of people you interact with, and to provide that rare level of care and customer service that meets everybody's needs

Enjoy an opportunity to solve problems
Experience in an industry that has a strong sense of customer service like Retail, Hospitality, Travel or more
Able to adapt, show resilience and work proactively and independently
Ability to explain complex information to diverse audiences both verbally and in writing
Computer savvy and able to use multiple software platforms at the same time

What's in it for you?:

Salary we reward you as you learn The starting salary is $52, % super, which then increases to $55,937 upon completion of 6 month probation, with a final increase to $58,976 at your 1 year anniversary
Salary increases, up to 2 salary increases occur after your first year.

- $650 Work from Home Allowance when you complete your training

No set mandated days in the office rather organisational moments that matter where the commute is worth it as we are deliberately connecting onsite when its meaningful and better in person (on average a day a fortnight).
We are dedicated to building & developing your career ongoing coaching & training will be provided to assist you in your development with a view to long term career opportunities across the business the sky is the limit
Onsite free parking, and subsidised bistro in the heart of Mitcham (short walk to shops, restaurants, and train station)
Supportive, friendly team environment within a vibrant culture focused on encouraging and achieving
14 weeks paid parental leave, paid team community volunteering days, gender affirmation leave and sorry business days

Commencing on
Monday 06 March 2023, a comprehensive training program will be provided over 4 weeks on site in Mitcham.

Work from home flexibility will be offered after training.

Customer Care is open from
8am to 6pm Monday to Friday, the standard working hours are up to 7.6 hours per shift, which will be rostered on a rotational basis.

How to apply
Submit your resume and we will just ask you a few more questions to understand you a bit more.

Closing date:

Friday 03 February 202- Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position (which may include police records checks).