Service Desk Analyst - Brisbane, Australia - Medical Protection Society

Medical Protection Society

Verified Company

Brisbane, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Package Description

Salary AU$73,55
AU$94,57
Hybrid working (Brisbane Hub)
Annual performance based bonus up to 15%
25 days Annual Leave plus national public holidays and additional State and Territory public holidays
State and Territory holiday trading option
10.5% Superannuation contribution
A range of shopping discounts, exclusive codes and cashback deals on purchases for a wide range of retailers
Financial wellbeing support, expert guides, tips and tools to help you manage your money better and improve your financial wellbeing
Wellbeing support, free specialist counselling, advice and signposting support through our Employee Assistance Programme and Mental Health First Aider network. Anytime access to a Wellbeing hub and a free Wellbeing App
Contribution towards Life, Income Protection and Medical Insurance

Job Introduction
Have you tried turning it off and on again? *Insert IT crowd GIF*.

Are you someone with a genuine interest in IT who enjoys problem solving and is solutions focused? Someone who won't mind the day to day password resets or occasionally asking the above question, as you're somebody who loves helping others and ticking a job off your list.

In return, this role will give you the opportunity to develop your skills and build your IT career in a company which invests in its people and promotes a culture where you can try new things while enjoying a happy work life balance.

Role Responsibility

Provide IT support and management of technical issues, including user management, level 1 and level 2 service desk support.
Liaise with external/outsource support providers, managing escalations and monitoring partner performance.
Ensure solutions are effectively adopted across departments.
Act as the first point of technical escalation within the service desk, providing a level of technical expertise to support colleagues.
Respond to compliance events and scheduled checks such as patching compliance, antivirus and network access control and remediate.
Ensure that work is completed in line with agreed quality guidelines and that SLA / KPI targets are met.
Provide desktop and meeting room / video conferencing support to colleagues in MPS office locations where issues cannot be resolved over the phone.

You're someone with a real interest in IT, with a good understanding of computer hardware and a desire to develop a career in this field.

We'd love you to have practical experience working within a service desk or IT support team where you will have used Microsoft SCCM, Windows OS and Office.

You'll be no stranger in explaining technical issues / terminology to us non-technical folk such that we can leave you alone until the next issue arises

A keen problem solver, with an ability to make informed decisions using your own initiative - along with an aptitude to prioritising work and managing multiple activities - will set you up for success in this role.

Diversity and Inclusion
What's important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered.

If you have any questions about any advertised role and how we can support you, please contact our Recruitment Team.

About the Company
Medical Protection Society (MPS) is the world's leading protection organisation for doctors, dentists and healthcare professionals.

We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place.

We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.

Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.

Job Types:
Full-time, Permanent

Salary:
$73, $94,576.00 per year

Benefits: