Customer Service Executive kn2l - Sydney, Australia - Hatch

Hatch

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

This role is at TPG Telecom (not for Hatch)
Hatch is supporting TPG Telecom to find a great Customer Service Executive to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like TPG Telecom.

About the role at TPG Telecom

The sales support specialist's primary role is to support the Wholesale and Carrier Account Management team to ensure Wholesale/Carrier customer service requests are actioned efficiently and professionally.

This will involve quality assurance of sales documentation, preparation of customer order contracts, working with the customer to compile detailed requirements for installation, and managing the ordering process to ensure 100% accuracy on hardware and access line orders.

Seniority

Mid Level - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

Responsibilities

Customer Support Team Training
Provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives
Customer Support Technology Management
Identify and implement technology to optimize processes and collaboration for customerfacing teams to deliver highlevels of support
Customer Support Team Enablement
Collect and analyze customer data to optimize the workflows, operating procedures, and resources to enable support teams

Strengths

Problem solving
Identifies problems and develops logical solutions that address the problems

Collaboration

Works with others by being open, clear in communication and listening to achieve goals

Prioritization

Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like TPG Telecom.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.

To put it simply, Hatch is for everyone.

Salary:
$80, $120,000.00 per year

Work Location:
One location