Technical Consultant - Canberra, Australia - Cleared ICT
Description
Location:
- Australian Capital Territory
- Sectors:
- Cyber Security, Engineering, ICT
- Employment type:
- Permanent
- Salary:
- Up to AU$ per annum
- Contact name:
- Daniel Crowe
- Job reference:
- BBBH1707_
- Published:
Cleared are working in collaboration with a dynamic and expanding IT Services and Consulting firm based in Canberra, and we're seeking a NV1 Technical Consultant - ITSM/ServiceNow.
The client itself specialises in cutting-edge integration technology that links all IT management systems, spanning both cloud and on-premises environments, fostering a cohesive unified setting.
This role demands a substantial level of system administration expertise coupled with in-depth knowledge of ITIL service management processes and functions.
Responsibilities include:
- Proactive engagement and communication with key project stakeholders, along with coaching and mentoring junior ITSM staff.
- Identifying, clarifying, defining, and documenting business requirement specifications.
- Maintaining uptodate knowledge of ServiceNow Platform features and functionality.
- Participation in software development sprints using the Agile SCRUM Method.
- Implementation, administration, and support of ServiceNow.
- Participation in system golive activities and early life support.
- Identifying, documenting, and communicating "Lessons Learned" during all engagements.
Desired qualifications and skills:
- ITIL V3 or V4 foundation or a proven comprehension of ITIL principles and practices in a daytoday IT environment.
- Technical root cause analysis experiences within incident and problem management.
- Continuous improvement in business and system processes, accompanied by documentation and/or training artifacts.
- ServiceNow (CSA, ITSM Implementer).
- Desirable experience and/or exposure in:
- Participating in IT emergency event situations (Major Incidents).
- Linux OS scripting and general knowledge.
- Prince
- Agile methodologies.
M:
| E:
- At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security._
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