Relationship Manager - Clayton, Australia - myHomecare

myHomecare

Verified Company

Clayton, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

myHomecare Group is the leading Home Care Package Provider in Australia.

Joining our group, you will be given opportunities to grow and progress your career that are unmatched in the industry.

This position will operate under one of our four brands: Better Living Homecare, Let's Get Care, Happy Living and Just Home Care Packages.

Each of our brands has a unique point of difference in the industry, ranging from self-management, part-management to full care management, and we cater our support to each client's unique care needs to ensure we have the best solution for every Home Care Package holder.

As a Relationship Manager, you will:

Onboarding new External Care Managers (ECMs)
Assist and guide ECMS through sign up process
Ensure all client paperwork is received and completed appropriately
Responsible for assessments and care planning with the ECMs and the client and managing their schedules accordingly if required
Ensuring monthly notes and care plan reviews are up to date with the clients and ECMs
Guide of budgets, client spending, spending discrepancies and negative balances
Attend client sign up appointments via telehealth along with the ECMs if applicable
Liaise with ECMs, other Providers, clients, Allied Health Services and family members
Provide Home Care Package information to ECMs, clients and family members.
Updating and maintaining database, CRM and registers.
Maintain a current, accurate and confidential reporting system
Forward clinical escalations to Clinical Team and work with the Clinical Team to resolve

We are looking for someone with:

Certificate III in Case Management or similar is a must
Qualification in a Healthrelated discipline, ie: nursing, social work etc is highly desirable.
Experience in Aged Care preferred.
Community Home Care Customer Service Skills beneficial.
Existing knowledge of Home Care Packages and Commonwealth Home Support Programme is favourable.
Sound Knowledge of the Aged Care Quality Standards and Acute Community Intervention desirable.
Microsoft Office Suite and Lumary/Salesforce Software experience is desirable.
The right to work in Australia.
National Police Clearance or willingness to obtain (the myHomecare Group will organise via WorkPro at no cost).
Proof of Covid Vaccination.

What will we offer you?

Flexibility hybrid working models available
Full time employment with regular weekday hours
Ongoing training and upskilling
Team events to celebrate our wins
Opportunities to work in other State offices
Be a part of a fun, outgoing family team atmosphere

If you think you could be the Care Manager we've been looking for Discover how you can develop your skills while truly helping people in your community today.

To apply, upload your resume through SEEK.