Service Desk Analyst - Canberra, Australia - Ignite Specialist Recruitment Services

Ignite Specialist Recruitment Services
Ignite Specialist Recruitment Services
Verified Company
Canberra, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description
Contract Type

Contract

Reference

BH-370261

Industry

IT

Salary

per hour - Min: AUD 30 - Max: AUD 40

  • Ignite are looking to hear from experienced Service Desk Analyst for one of our government clients.
  • Location: ACT
  • Duration: until June with extension option
  • Citizenship Requirements: Must be Australian Citizen
  • A minimum NV1 clearance is mandatory
    Responsibilities:
The Service Desk analyst will specifically undertake the following duties:

  • Assisting with Incident management and request fulfilment for the client's staff
  • Queue management via the department's service management tool
  • Win 10 and O365 System Administration
  • Basic user training
  • Application Support including Office 201
  • Knowledge Base Development
  • Responsibility for compiling and troubleshooting issues before progressing to Tier 2/3 teams.
  • Other duties as directed by the client's representatives.

Required Skills and Experience:


  • Excellent verbal and written communication skills
  • Ability to work collaboratively within and across teams.
  • Ability to quickly learn new processes and procedures.
  • Interested in career development, Self
  • Development, training and furthering their career.
  • A passion for delivering excellent customer service.
  • Strong problem solving and troubleshooting skills with good attention to detail
  • Ability to multitask and manage priorities.
If this role is of interest to you, please APPLY NOW, or contact Sarah Plamio on

Reference Number: 370261
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