Level 2/3 Support - Melbourne Western Suburbs, Australia - Superior People Recruitment

Superior People Recruitment

Verified Company

Melbourne Western Suburbs, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

An ICT advisor providing genuine advice and solutions needs Level 2 & 3 support person who can think on their feet.

If you want an opportunity to stretch your knowledge and skills and solving problems for a variety of different clients, networks and technologies, this job is for you

Flexible Work From Home options

DAY TO DAY RESPONSIBILTIES

Resolve Support tickets from queue
Diagnose and troubleshoot hardware, software, and network issues reported by endusers.
Collaborate with support technicians to resolve complex technical issues and
Proactive Administration
Assist Projects Team
Create and update technical documentation
Assist with user onboarding and offboarding processes

TECHNICAL REQUIREMENTS

Excellent Knowledge of Cisco, Fortinet etc.
Experience deploying and managing network devices (Firewalls, routers, switches)

Telephony

Microsoft TEAMs phone systems and Telstra TIPT
Familiarity with Active Directory, Exchange, and basic network protocols (TCP/IP, DNS, DHCP).
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) will be a plus

Immediate start available.

melbourneemploymentagencies

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**_ Superior People Recruitment are a leading Melbourne Employment Agency._